Business Analyst I (US – Contract) LOOKING FOR Business Analyst I (US – Contract) JOB AT Austin, TX

Business Analyst I (US – Contract)

Do you enjoy visualizing, and finding stories and patterns in data? Are you inspired by the opportunity to join a team of Insights & Planning Analysts supporting Client’s advertising department, Media Solutions, through 1st and 3rd-party data and insights? Can you translate data into actionable insights and digital campaign strategies for travel advertisers? At Expedia Group, we are looking for candidates to match the dynamic, collaborative, and inclusive spirit of our company for a 1+ year temporary assignment. If you’re looking to make a difference in the world of travel and use your existing organization and communication skills to drive efficiency, we want to hear from you! 

What You’ll Do:

• Analyze and define specifications for enhancements in performance of existing business system
• Provide support in analyzing the system and design cost-effective solutions that meet customer requirements
• Analyze business systems to align the software solutions with business programs
• Develop business specifications and hand them over to the technical team for system development
• Perform application configuration and provide support in installation and user sign-off
• Aid customers in defining and implementing architectural changes
• Perform system testing for enhancements implemented in the system
• Provide end-user support, monitor the system, respond to queries, and resolve and escalate issues
• Aid in developing training material and providing regular information regarding the system and business changes
• Collaborate with contractors and external vendors in order to resolve issues
• Provide support for tools such as project financials, accounting, and e-learning. Work independently with minimal supervision to meet performance metrics
• Analyze software, hardware, and business processed

Who You Are:

• Minimum 1+ year of experience in an analyst-level resource planning role in a contact center
• Level 1 Junior-level resource with some basic experience
• Understanding of telephony, routing, skilling systems and methodologies, Aspect experience, Salesforce experience, Jira experience
• Experience using a workforce management system (preferably Aspect eWFM 8.0+, with RTA and eSchedule Planner) to forecast work volume and schedule agents in a contact center
• Advanced Microsoft Office skills (Excel, Word, PowerPoint)
• Excellent strategic and tactical business skills and a passion for using data to drive better decision making
• Demonstrated aptitude for business problem identification, pattern recognition, data collection and preparation, and independent problem solving
• Excellent verbal and written communication skills, and ability to comprehensively and clearly present strategic issues and solutions to senior leadership

Please note contractors are engaged to provide services to Expedia Group on a temporary basis in connection with a specific assignment. Contractors are hired and employed through Atrium, our third-party payrolling partner.  

At Expedia Group, we believe in bringing people together and creating an inclusive workplace where everyone belongs and can do their best work. We care about our employees’ safety and well-being, so we’re requiring anyone working or visiting one of our U.S. offices to be fully vaccinated against COVID-19.

As a woman-owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

No C2C or Third-Party Vendors

Req: 6048

Job Type: Contract

Pay: $45.00 – $56.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Austin, TX 78758: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location