Burkett Restaurant Equipment Looking for Service Coordinator-Starting at $19-21/hr Full Time

Burkett Restaurant Equipment & Supplies is a leader in the distribution of new and used restaurant equipment. We have been recognized as one of the fastest growing private companies in the foodservice industry by Inc. Magazine and were awarded the 2019 Management Excellence Award by Foodservice Equipment Reports Magazine (FER). If you’re looking for a positive and energetic company where your ideas are valued, Burkett is the company for you!

We are in Northwest Ohio and are seeking to hire a Service Coordinator to join our Service Team.

To learn more about careers at Burkett please visit:

Only qualified candidates will be contacted.
Responses containing salary history and/or requirements are preferred.

Job Title: Service Coordinator

Primary Objective: Coordination of Used Equipment repairs to ensure supply of reconditioned products to the distribution warehouse and merchandising or listing per company standard business processes.

Primary Functions: This position is primarily responsible for processing used equipment work orders and coordinating technician schedules including supplies, equipment, and parts as outlined within the product sales and merchandising strategy and operational service levels.

Reports To: Service Manager

Scheduled Hours: Mon-Fri / 8:00am-5:00pm

FLSA Status: Hourly starting at $19-21/hour

Key Areas of Responsibility

• Work order scheduling, processing, and managing to ensure the team reaches the department targets and goals
• Physical paperwork management along with data entry to complete company service department processes
• Create and manage Read Me First documents and Price Tags for listings and attach to products and product listings
• Work order parts sourcing, buying, binning and put-away
• Parts Consultation to Sales & Customer Service
• Service Supply ordering as outlined in pre-defined budgets
• Coordination of 3rd Party Services, Repairs & Fabrication specific to the Service department
• Manages daily reporting and works to resolve problems or obstacles which present risk to achieving lead-times & minimum stock levels.
• Coordinate inventory movement, transfers and dispositions items between approved warehouses
• Resolve defective or unacceptable goods with parts vendors and Purchasing Manager to determine the root cause and take corrective and preventative action
• Execute purchase requests according to work order requirements and pre-defined stock levels and ensure authorization according to financial controls
• Maintain day to day relationships with key parts suppliers
• Contribute to monthly reporting of supplier performance metrics
• Contribute to weekly and monthly KPI reporting
• Communicate with potential Used Equipment buys and coordinate shipping/pickup with customers/vendors
• Assist in the leading and guiding of the Service Team members when the Service & Install Manager is offsite
• Assist in the scheduling of company Deliveries and Used Buys with the scheduling team
• Other duties as assigned as related to continuous improvement of current processes

Requirements

Qualifications

• Ability to communicate effectively and professionally, strong verbal and written communication skills
• Strong organizational/troubleshooting skills
• Ability to manage multiple priorities and demanding time frames
• Detail-oriented with strong organizational skills
• Able to adjust based on changing situations and the varying needs within the organization.

• Excellent computer skills; proficient in Microsoft excel, Word and PowerPoint applications

• Excellent file organization skills required
• Must be able to work on deadlines, and work long hours if needed

Education and Training

• Associates degree or 1-2 years’ experience preferred
• Knowledge of scheduling workflow and work order management preferred
• Experience in parts management a plus

Benefits

The Company offers competitive wages, a complete benefits package which includes options for Health, Dental, Vision, Short & Long Term Disability, Life, Paid Time Off & Holidays after a 30 day waiting period and a 401(k) retirement program after a 90 day waiting period. We are an Equal Employment Opportunity employer & a Drug Free Workplace.

To learn more about careers at Burkett please visit:

Burkett Restaurant Equipment