Bunker Hill Community College Hiring for P/T Assistant-Technology Support Services at Boston, MA Full Time

Category:: Part Time Non-Benefited Positions
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Department:: Technology Support Services
Locations:: Boston, MA
Posted:: Aug 2, 2023
Closes:: Open Until Filled
Type:: PT No Benefits
Position ID:: 165575

About Bunker Hill Community College:

Bunker Hill Community College (BHCC) is a multi-campus institution with vibrant, urban campuses in Boston, Massachusetts, in nearby Chelsea, Massachusetts, and at several satellites and instructional sites throughout the Greater Boston area. The largest of the 15 community colleges in Massachusetts, BHCC serves some 18,000 students annually, focusing on holistic student services to ensure student retention and persistence. The College offers certificates and associate degrees, early college and dual enrollment, non-credit community and corporate training, and industry-specific training programs. BHCC is the 8th most diverse higher education institution in the United States, and is an Asian American and Pacific Islander Serving Institution. Bunker Hill is also a Hispanic Service Institution, defined as an institution that has an enrollment of undergrad full-time equivalent students that is at least 25 percent Hispanic students. Approximately 1000 international students attend from 100 countries, speaking more than 75 languages.

Living in Boston

Boston prides itself on being one of the most livable cities in America. Twenty-one diverse neighborhoods offer more than 600,000 residents the opportunity to taste, touch, and experience things from all over the world. Neighbors benefit from exceptional medical facilities, vibrant neighborhood business districts, and a solid network of parks, community centers, and libraries. For more information about Boston go to: http://www.cityofboston.gov/residents.

Job Description:

Works in collaboration with TSS members to provide support and service to the BHCC computer user community.

Other duties include:

• Replacing keyboard, mouse, and other peripheral equipment of workstations
• Unboxing & placing computers & peripherals
• Loading paper in printers/replacing toner and ink cartridges
• Removal of paper jams in printers
• Providing escalation to help student log in or obtain access to applications
• Assistance in navigation to core College applications (such as Moodle) and websites
• Help in maintaining clean labs and work areas
• Alert supervisor of problems or student issues that may not be readily resolvable
• Power on workstation in lab areas and check for operability and report any malfunctioning equipment to supervisor
• Assist in issues of student email access
• Have a high level of customer support as you are helping our students

Requirements:

• Knowledgeable in the use of Apple OSX, Adobe Creative Cloud, Microsoft Office 2016 and Windows 10
• Experience in the use of mobile devices such as laptops, tablets, and smart phones
• Must have very good communication skills
• Can take and follow technical directions
• Proven ability to work effectively with a diverse student, faculty and staff population

Preferred Qualifications:

• Knowledgeable in the support of Apple OSX, Adobe Creative Cloud, Microsoft Office 2016 and Windows 10
• Experience in the support of mobile devices such as laptops, tablets, and smart phones

Additional Information:

Salary: 10-18hours week @ $20/hr. no benefits

Must be available to work between 10 to 18 hours per week Monday-Friday (Saturday and Sunday work may be available from 8 a.m. to 4 p.m.).

Review Date: Open until filled

Application Instructions:

To be considered for this position please upload the following documents to your account:

• Resume
• Cover Letter

Please be sure to address the Required Qualifications in your documents.

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