Bullard Hiring for Customer Service Representative Job at Cynthiana, KY Full Time

At Bullard, we don’t create just products. We create life-saving solutions and experiences that turn customers into raving fans. Be part of a team that dreams up what’s next and does everything necessary to make it happen. Bring your passion, dedication and focus to help shape the future of Personal Protective Equipment!

We question the norm. Collaborate and learn from each other. Innovate based on end user customer insights and are not afraid to do differently. We deliver value to our end user and distributor customers. Our vision is to advance human safety to enable long, healthy, productive lives through innovative solutions.

Customer Service Representative

Job Summary:

Customer Service Representatives interact regularly with end-user customers, distributors, area managers, and Regional Sales Managers regarding orders, products, and services.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Interacts with customers, distributors and RSM’s via telephone, email, online chat, or in person to provide support and information on orders, products, and services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigns to other appropriate staff.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Processes orders and returns.
• Identify, research, and resolve issues.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Education and Experience:

• High school diploma or equivalent.
• 2 years of related customer service experience required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Disclaimer:

This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills efforts or working conditions associated with the job; it is intended to be an accurate reflection of those principal job elements essential to the job. Incumbents may be required to perform other duties as assigned or as required by the needs of the business.

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Cynthiana, KY 41031: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Work Location: One location