Brimar Industries Hiring for Customer Sales/Service Representative Job at Garfield, NJ Full Time

Brimar Industries is a leading manufacturing for high quality safety solutions such as safety signs, street signs, parking signs, crowd control products, valve tags, and mailing tabs.

Our mission is to deliver innovative safety solutions with best-in-class technology, outstanding customer service and high product quality. We are on a mission to make the world a safer place with our safety solutions.

We are looking for motivated, curious, and energetic team members to join our expanding Customer Sales & Service team.

If you’re looking for a new career and want to be part of a dynamic team in a fast-growing industry, let’s talk!

Role & Responsibilities:

Meaningful, rewarding work performed with integrity

Here’s just some of what you’ll do in this role:

• Deliver world-class customer sales & service, while responding to Customer inquiries and concerns via multiple channels (calls, chat, mobile messaging)
• Build meaningful relationships with our customers through a consultative selling approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and Brimar Industries.
• Enhance the customers’ experience by identifying opportunities to offer products based on the customer needs
• Navigate computer systems and applications to service our customers and create a first class customer experience.
• Re-prioritize and adapt to an ever-changing environment

Preferred Skills:

Unique career journey shaped by your talent and curiosity:

• Demonstrate personal excellence by remaining positive in difficult situations
• Display a passion to serve by delivering outstanding service in every interaction with our customers
• The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our customers
• Strong interpersonal, communication, verbal, and written skills
• Assertiveness to handle difficult conversations
• Excellent negotiation, influencing and resourcefulness skills
• Critical, analytical, and forward thinking with problem-solving skills, and strong attention to detail
• Ability to perform well in a fast-paced working environment
• Must be comfortable working independently and making minor decisions without direct supervision
• Good sense of organization and keen attention to detail
• Knowledge of customer sales & service best practices and desire to participate in company provided trainings and professional development

Preferred Qualifications:

• Minimum 2 years of customer sales & service experience
• Associate or bachelor’s degree or equivalent experience preferred
• Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge
• Multitasking: Ability to Toggle Between Screens/Tools
• Strong verbal communication skills & willingness to interact daily with customers from a wide range of industries

We look forward to meeting you!

Job Type: Full-time

Pay: $40,000.00 – $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 4 years

Shift:

• 8 hour shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• In-person

COVID-19 considerations:
All employees can mask at their own discretion

Ability to commute/relocate:

• Garfield, NJ 07026: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location