Briljent Hiring for Help Desk Specalist Job at Remote Full Time

Description:

Briljent is seeking Help Desk Support individuals to provide technical support for Indiana Child Support. A qualified candidate will possess exceptional customer service skills and patience. This position will answer inbound phone calls from people having issues with the web-based scheduling tool.
No sponsorships are available at this time. This is a W2 position.

. Requirements:

• 2 years of experience in a help desk role
• Experience using Salesforce
• Jira experience
• Experience with child support care
• Must have high-speed Internet. Equipment will be provided.
• Exceptional customer service skills exhibiting patience and desire to help

Other Information:

• Briljent is committed to a diversified workforce, creating an inclusive workplace for all employees.
• Must be eligible to work in the United States. No sponsorships are available currently.

Physical Requirements & Environmental Conditions: These physical demands must be met by an employee to successfully perform the essential functions of this job. Employee is regularly required to talk or hear, sit, stand, and utilize technology tools such as a laptop computer for extended periods of time. Specific vision abilities include close vision, and the ability to adjust focus. This position requires the ability to occasionally lift to 20 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equal Opportunity Employer Briljent will not discriminate against any employee or applicant based on age, color, marital status, race, religion, veteran status, disability (in compliance with the Americans with Disabilities Act), sex, sexual orientation, gender identity, or national origin or other status as protected by applicable law. Briljent will not discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants.

Job Type: Full-time