BRIGHTWATER SENIOR LIVING GROUP Hiring for IT Help Desk Technician Job at Bend, OR Full Time

Brightwater Senior Living, the management company overseeing beautifully designed and meticulously managed Independent Living, Assisted Living, and Memory Care senior living communities, is seeking a Temporary IT Help Desk Technician. Brightwater is proud to offer the highest quality in health support services and a staff that truly cares for our residents. We are looking for warm, compassionate professionals to join our team of dedicated, helpful-spirited individuals. Every Brightwater team member embodies the skill and caring disposition which define our culture–The Culture of the Positive.

We are looking for a Full-Time help desk specialist to offer efficient technical support for computer systems. You will respond to questions about basic technical problems and provide solutions.

To identify the issue and offer solutions, an exceptional help desk representative needs to have strong technical knowledge and effective communication skills.

Duties/Responsibilities:

• Process incoming helpdesk requests by identifying root cause, implementing a solution, and/or escalating the case.
• Create/modify/remove user accounts from multiple data systems.
• Configure new computers for new user adoption. Adhere to least privilege security standard in all implementations.
• Create knowledgebase articles for reoccurring problems/solutions.
• Audit inventory data to ensure ongoing accuracy.
• Test/help implement new technology and security configurations.
• Assist in other projects/duties as assigned

Required Skills/Abilities:

• Knowledge of ticketing systems
• Troubleshooting
• Critical thinking

Education and Experience:

• High school diploma or equivalent.
• At least one year of IT experience required.
• At least one year of customer service experience required.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 50 pounds at times.

About us
Brightwater Senior Living Group is a management company that oversees senior living communities across North America. At Brightwater, our goal is to lead the way in innovation for tomorrow to enrich the lives of seniors today by providing seniors and families with hospitality and healthcare experiences that are unrivaled.

Why we do what we do
We know that the most important moments in our residents’ lives are the ones that make them feel at home. We continue to create services and amenities designed to help seniors live life THEIR way, and never ask them to change who they are to fit into our communities. We design spaces that adapt to their lives, their needs, and their choices.

What we value
Everything our team members do, everything our team members say, and the way our team members act is a direct reflection of the Brightwater brand. We know how important it is to show admiration, have integrity, and work as a team to strive for both excellence and innovation. We expect our team members to take ownership of their role and show stewardship in the way they manage human, material and fiscal resources that have been entrusted to our care. We also encourage the complete well-being of our team members by valuing the time required for regeneration and rejuvenation.

Our communication philosophy
We pride ourselves on creating an environment that facilitates open and transparent communication with our team members, our residents and our families. Our team is available to listen, support and serve the needs of all team members through direct and ongoing dialogue, and we believe that this respectful, open-minded dialogue makes us stronger in what we do and how we do it. We make every effort to ensure team member’s suggestions, ideas, opinions, and concerns are heard, and we reward team members for creation of ideas that improve any aspect of our community.

Brightwater Senior Living is an equal-opportunity employer and strives to provide an environment in which human dignity prevails. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, perceived race, color, national origin, citizenship status, ancestry, creed, religion, age, marital status, family/parental status, disability, sex, sexual orientation, gender identity, source of income, receipt of public assistance, status as a veteran or current or future military status. Brightwater Senior Living does not tolerate discrimination or harassment based on any of these characteristics.

Job Types: Full-time, Temporary

Pay: $18.00 – $22.00 per hour

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Bend, OR 97702: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your asking salary?

Experience:

• Help desk: 1 year (Preferred)
• IT: 1 year (Required)

Work Location: One location