JOB DESCRIPTION
Customer Care Manager
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Customer Care Coordinator Job Responsibilities:
Scheduling and conducting interviews for our caregiving staff and completing related paperwork
Gathering required background information and paperwork (i.e. W-2’s, tax documents, references, background checks, etc)
Assigning employees to new cases. Monitoring client satisfaction process to ensure any new employees placed at a client are 100% satisfied with caregiver placement
Continual monitoring applicant status (i.e. active, pending, inactive, etc.) and updating caregiver roster
Continual monitoring of each employees required credentials and maintaining information in database
Maintenance of existing employee database, including: Maintaining employee database to ensure that all active employee certifications are in compliance with corporate, state and federal requirements
Gathering feedback on employee performance and customer satisfaction
Completing employee performance reviews at regular intervals
Answering office phones, including “on-call” phone after normal business hours.
Job Type: Full-time
Job Type: Full-time
Pay: $21.00 – $23.00 per hour
Schedule:
Application Question(s):
Work Location: One location
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