Brentwood Fence LLC Hiring for Customer Service Specialist / Office Administrator Job at Brentwood, NH Full Time

Project & Sales Support

Brentwood Fenceis seeking a professional who is comfortable working in a construction environment in a newly designed position for our busy and rapidly growing fence company. Our company is a regional leader in the residential and commercial fence industry. For the past 20 years we have specialized in beautifying properties using top quality fence products, distinguished designs, and quality workmanship. See some of our elegant work online at https://brentwoodfence.com.

The ideal candidate should be self-managed and secured working in a male-driven environment, as well as a self-starter with excellent communication skills and a passion for driving success. If this is you, apply today!

JOB REQUIREMENTS

• Must be a self-starter, detail-oriented, well-organized, and have the ability to prioritize workload.
• Answer incoming calls to schedule customers for a fence measurement and/or answer questions.
• Comfortable working with multiple softwares to schedule and add new customer data and maintain database.
• Strong customer service and communication skills to receive, assign, and manage support requests via phone or email.
• Address and resolve customer inquiries, regarding products, services, billing, scheduling, etc.
• Build relationships with customers to manage multiple priorities simultaneously, keeping projects on track with proactive communication.
• Support Project Manager to make outgoing calls to customers for scheduling appointments.
• Ability to give full attention to what other people are saying, to use logic and reason to identify the strengths and weaknesses of alternative solutions.
• Proficient in Microsoft Word, Excel, and Outlook with data entry skills in entering information in tracking systems/databases.
• Partner with Project Manager to cover the end-of-day for when fencing crews return after 3 p.m.
• Support Project Manager to make outgoing calls to customers for scheduling appointments or repairs.
• Ability to learn new skills, software, hardware, and repair processes with innovative ideas, who is positive, proactive, and readily embraces change.

RATE OF PAY is based on experience paying between $22 – $24 an hour

HOURS will be determined, but either 9 a.m. – 5:30 p.m. or 10 a.m. – 6:30 p.m. with a half hour lunch

OUR BENEFITS package includes health/dental/vision insurance, Simple IRA, bonuses, PTO, & paid holidays.

Job Type: Full-time

Pay: $22.00 – $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
No restrictions

Ability to commute/relocate:

• Brentwood, NH 03833: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location