Braustin Homes Hiring for Customer Experience Representative Job at Atascosa, TX Full Time

In Person- Customer Experience Representative

About Customer Experience Representatives

Customer Experience Representatives are vital to the success of Braustin Homes. As the face of Braustin Homes, you interact with our customers in person at the Sales Center by guiding them through our show model homes and ensuring a smooth experience. Your energetic and friendly attitude as well as your knowledge of products and services are essential in connecting with our customers.

Customer Experience Representatives are confident, motivated, and personable without being overbearing.

Role Responsibilities

• Ensure the Sales Center and show model homes stay inviting and clean to represent the Braustin Homes brand. (This includes but is not limited to sweeping, mopping, sanitizing homes after each tour, etc. )
• Help families connect with their Housing Consultant over video conferencing in our high-tech theater rooms.
• Work together with Housing Consultants to ensure an effortless experience for our families.
• Guiding the customers through show model homes.
• Consistently communicate with local mobile home communities to strengthen the Braustin Homes brand in the area. (Bringing in customer referrals through outreach awards a $500 commission bonus, with no cap.)
• Participate in Community Outreach events
• Assist in the setup and decoration of new model homes upon arrival.
• Answer incoming calls and set up appointments as necessary.
• Any additional duties as assigned by management.

About Braustin Homes

Braustin Homes was established in early 2017 as the first virtual mobile home dealership in the United States. Using technology such as Virtual Reality, 3D homes tours, and custom software, our team makes the process of buying a manufactured home safer, easier, and less expensive. Working with families across the state of Texas and New Mexico, we help home buyers shop for and purchase a new mobile home entirely online and over the phone.

Our Focus: building a better future for our community through our work in sustainable housing.
Our Vision: to be THE leading affordable-housing provider in the continental US.
Our Mission: to improve lives and communities through affordable housing.
Our Values: Trust – Our actions will always be honorable, and we operate our business with integrity.

Required Skills and Experience

• 1+ years of Customer Service Experience Required
• Able to effectively communicate with customers, Housing Consultants and executive leadership
• Willingness to learn about the features of each type of home
• Ability to work with minimal supervision
• Personable and friendly
• Capable of time management
• Adaptable to changing duties and responsibilities as Braustin Homes grows

Schedule

At Braustin Homes, we want to be available to our customers when it is convenient for them to speak with us. Customer Experience Representatives work a full-time schedule with Sundays off. Saturdays are required. The general shift times can vary anywhere between 9AM and 7PM. There may also be times when work beyond these time frames is required due to business needs.

Job Type: Full-time

Benefits:

• Health Insurance
• Dental Coverage
• Vision Coverage
• Paid Time Off
• 401(k)

Take a glance at our website www.findmymobilehome.com to see how we are making process of buying manufactured homes friendlier for everyone involved.

Job Type: Full-time

Pay: $27,400.00 – $32,400.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Atascosa, TX 78002: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Saturdays are our busiest day for home sales and would be required for this role. Are you able to work Saturdays?
• Why do you think working at Braustin Homes would be a good career choice for you?

Language:

• fluent Spanish (Not required) (Preferred)

Work Location: One location