BRAMAN MOTORCARS Hiring for IT Help Desk Assistant Job at West Palm Beach, FL Full Time

Braman Motorcars has an immediate opportunity for an IT Help Desk Associate. We are looking for a talented, self-motivated individual to join our team of professionals! As a Help Desk Associate, you will work directly with our Help Desk Ticket system to ensure maximum user system operability by providing high quality and prompt technical support to internal and remote customers regards to applications, hardware, software and basic networking issues.

Responsibilities:

• Handle initial and escalation user support and requests for over 450 employees.
• Support will be provided both remote and in person.
• Follow-up on all incidents and requests until they are completed and inform the user of successful completion or resolution.
• Support Workstations, Desktops, Laptops, Mobile Devices & Deployment of Hardware/Software
• Create and maintain a knowledge base containing subsections for all supported software and hardware.
• Maintain the incident tracking database. Ensure that incidents are timely input, regularly updated and entered in a clear and concise manner. Provide reports as necessary.
• Work on special projects for IT senior management.
• Answering technical calls and providing phone or remote support.
• Creating/maintaining service ticket and knowledge databases..
• Replacement and support of peripheral devices

Skills & Experience Required:

• User account administration/permissions.
• 1 year of IT Help Desk experience in a busy retail establishment
• End user hardware: notebooks, desktops, peripherals, monitors, mobile devices.
• Associate degree or equivalent experience.
• Strong written and oral communications skills are required.
• Excellent attention to detail.

Job Type: Full-time

Pay: $15.00 – $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Experience:

• Help desk: 1 year (Required)
• Windows: 1 year (Required)

License/Certification:

• Driver’s License (Required)

Work Location: One location