Boston University, Metropolitan College Hiring for OPERATIONS ANALYST I, IS&T IT Help Center at BOSTON, Massachusetts, United States Full Time

OPERATIONS ANALYST I, IS&T IT Help Center Tracking Code23500356820707Job Description

We are seeking self-motivated, passionate, and logical technology professionals to join the ranks of our highly dynamic and diverse team. Individuals will have the opportunity to leverage technical expertise and logical problem-solving skills to understand business needs, analyze data, and strategies and objectives to maximize productivity and improvement of IT related processes across all departments within Client Services & Support. Individuals will also be providing advanced level support for various client-impacting technologies. The ideal candidate is one who highly values the client experience, is resourceful, adaptable, thrives in a team-based structure, and ensures technology works for the client, not the other way around.

Required Skills

Soft Skills:

• Must follow procedures and keep accurate records of incidents and requests.
• Strong writing and organizational skills required.
• Demonstrate patience when problem-solving complex technical issues, over the phone and in person, with diverse customers.
• Learn and support new technology quickly. Must possess good interpersonal communication skills.
• Strong customer service skills.
• Energetic, self-directed, motivated and professional individual who thrives in a fast-paced, dynamic environment.
• Interact with all levels of an organization in a professional, diplomatic and tactful manner.
• Work well with external vendors.
• Work well with both primary and dotted line reporting.
• Work productively in cross-functional teams and/or resourcefully and independently as an individual.
• Must possess the ability to work autonomously and maintain control in rapidly changing situations.
• A high level of independent decision making is absolutely required.
• Effectively collaborate with other IT and non-IT members to solve issues that arise; evaluate challenges with existing solutions and provide enhanced/new alternatives and/or processes.
• Ability to drive innovation and efficiencies in our organization and be vocal champion of our solutions.

Technical Expertise:

• Intermediate troubleshooting skills for common operating systems, mobile devices and programs.
• Experience with a variety of analytical tools commonly leveraged in a complex enterprise environment such as reporting, trend analysis, key performance indicators, etc.
• Experience writing simple technical documentation.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

Job LocationBOSTON, Massachusetts, United StatesPosition TypeFull-Time/Regular