Boston Consulting Group Hiring for Global Learning and Development Operations Manager at Atlanta, GA  Full Time

Working together with the Global MDP L&D Director, you will

• Be the operational point person for Managing Director and Partner Orientation (MDPO) globally, NAMR based Leadership Foundations (LF), Apprenticeship and other associated NAMR MDP programs. This includes:
• Planning MDP training journeys, including program management (e.g. calendaring, overseeing training invitations, registrations and cancellations), event management (e.g. secure locations, logistics, hotel, restaurants, banquets, ground transportation, room set-up look and feel, A/V, training documents, printing), participants management, and presenter management (e.g. internal presenters, external vendors, Senior Advisors) to ensure that training events run smoothly
• Manage all legal and financial aspects, e.g. billing, invoicing, budgeting, tracking spending, reviewing SOWs, contracts, etc.
• Be the thought partner, contributor, and navigator on all things operational for the journey and on-demand programs
• Be the glue to all things connected to the journey (MDPO to regional LF teams, NAMR faculty, communications, Saba, EdCast. reporting, operational efficiency, etc)
• Be responsible for organizing and running training programs where you should expect to understand the content, the learner group and can identify what works well and where we need to excel further
• Act as sparring partner to the global operations team when it comes to delivering high quality learner experiences. Working closely with internal and external stakeholders to bring best practice and to create memorable events for our learners
• Review and input on communication with participants and presenters, ensuring we keep in mind the learner experience and bringing consistency to the communications
• As program lead, managing multiple external vendors who will be supporting you in delivering the training sessions and who will look for your steer and guidance on operational quality and manage team members from the Service Center
• Mentor other Global LD& team members and be prepared to work in a fully global, collaborative team set up.
• Be a key thought partner and contributor for the global Leadership journey as MDP leadership needs evolve and grow
• Work closely as a thought partner with the wider team, the content managers and key stakeholders, to ensure the learner experience is valued and being delivered in the right way
• Engage and continue to review innovation and technology options to support current and future training delivery
• Support, where needed, Global MDP L&D team

Additionally, as the Operations Manager you may be required to support newly redesigned or future programs MDP programs as MDP needs evolve. Program sizes range from around 30 to 150+ participants and take place throughout the year in a variety of formats: virtual sessions, blended learning, hybrid and in person events in locations across the world.
YOU’RE GOOD AT

• We are looking for someone who relishes opertations and can see this as a great opportunity to use their skills to build, shape and influence our operational work in the future
• Someone who is excited to work in an internationally diverse team and interested in managing a mix of global and regional based learning programs
• An individual who has a passion for delivering outstanding customer service, is highly organized, is energized and skilled by organizing and hosting events (be that virtually, hybrid, or in person).
• You thrive working autonomously but also love to collaborate – you are self-driven, anticipating challenges or bottlenecks and planning effectively around them.
• Building working relationships and quickly gaining trust with your key stakeholders.
• You are very organized and efficient- in essence, you have strong attention to detail and accuracy, particularly complex problems, projects, and stakeholders, meticulous attention to detail given the sensitive nature of confidential information we have about our learners, while still seeing the big picture
• Keeping an open mind, positively embracing change and comfortable trying out new things.
• Acting as thought partner and trusted person to those you work with, whether leaders or colleagues who seek advice or ideas.
• Skilled and able to learn new technologies and systems quickly, are confident and comfortable in a virtual setting as well as being able to deliver outstanding service in any onsite event.

YOU BRING (EXPERIENCE & QUALIFICATIONS)
We are looking for this person to have:

• Knowledge and interest in Learning & Development, ideally someone who has BCG knowledge
• Project management skills
• 5+ years work experience in an operations role within professional services is preferred
• Good understanding of business and learners’ needs and how to translate that into L&D actions
• Skilled and trained on a variety of technical tools used for virtual events (virtual-live or online courses/meetings; as video conferencing, collaborative and communication tools, ie. Zoom, Webex, Slack, Trello, Outlook, Sales Force Marketing Cloud, etc.)
• Organizational skills second to none, and the ability to think big whilst considering all the detail, often at the same time
• Advanced Microsoft Office skills (including PowerPoint, Excel, Outlook, Word)

YOU’LL WORK WITH
BCG’s HR team works to attract, develop, excite, deploy, and retain the best people in the market. Those in human resources jobs manage the life cycle of all BCG employees-from hiring top talent and developing their skills to rewarding their contributions and supporting career progression and mobility.

The Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.