Boise State University Looking for Multimedia Technical Support Specialist – SSC Full Time

About Us:

Boise State University, powered by creativity and innovation, stands uniquely positioned in the Northwest as a metropolitan research university of distinction. Learn more about Boise State and the City of Boise at https://www.boisestate.edu/about/

Boise State University is building an inclusive community of faculty and staff whose unique skills, cultural contributions, work history, and perspectives create a rich and rewarding academic experience for our students. Research demonstrates that people thrive when they feel welcome, respected, and inspired. We seek applicants who are committed to helping us achieve our vision of a diverse and inclusive community. Applications from members of historically marginalized groups, including women, BIPOC (Black, Indigenous, and People of Color), those with disabilities, members of the LGBTQ+ community, those who have served in the military, and members of other underrepresented communities are strongly encouraged.

Job Summary/Basic Function:

Provide assistance and support to the help desk. Responsible for answering questions, training, documentation and being a clearing house for incidents before going to the rest of OIT and Boise State. Increase the first call resolution and time to resolution of incidents. Provide client support for desktop-based software applications, hardware configurations and system analysis.

Level Scope:

Entry-level professional with limited or no prior experience to contribute on a project or work team. Incumbent learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives. Works on developmental assignments that are initially routine in nature, requiring limited judgment and decision-making. This level is typically focused on self-development. Requires theoretical knowledge through specific education and training.

Essential Functions:

• Knowledge of AV equipment inventory management, budgeting, purchasing, tracking, installation, and repair.
• Ability to lead planning and production of audiovisual services in a commercial or higher education meeting, conference, or event venue.
• Technical skills: can independently operate and instruct others to operate portable and installed AV equipment (sound, lighting, projection, theatrical rigging) for events.
• Readily and proficiently performs all duties when necessary, including all home football games, conference championships, bowl games, large stadium events, evening, weekend and VIP events.
• May have assignments relating to procuring, deploying and disposal of university-owned computers and periphery.
• Manage multiple, simultaneous projects to reach targets, staying on schedule and on budget.
• Provide direct event support.
• Manage departmental organizational chart.
• Oversee the creation and implementation of facility maps detailing event set-up, stadium layouts, parking maps, ingress/egress routes, emergency evacuation plans, etc.
• Perform other duties as assigned.

Knowledge, Skills, Abilities:

• Training in information technology concepts. Knowledge and experience with personal computer hardware including processors, motherboards, memory, hard disks, optical drives and peripherals such as scanners, cameras, printers, external hard drives, etc.
• Experience in installing, configuring, networking and troubleshooting Desktop Operating systems, Microsoft Office applications. and stand-alone printers.
• Excellent communication skills, which allow for troubleshooting and problem-solving via oral and written communication.
• Understanding of electrostatic discharge (ESD) and other hardware repair best practices.
• Knowledge of all supported versions of Microsoft Windows, Apple Macintosh OS, Microsoft Office, various browsers, internet apps and computer diagnostic tools.
• Must be familiar with current digital best practices and be able to learn quickly and adapt to new technologies.
• Ability to provide effective customer service and to actively listen and appropriately respond to colleague, stakeholder and supervisor needs/requests.
• Ability to work flexible hours and/or a floating shift.
• Working-level knowledge of the Adobe suite of products including Illustrator and Photoshop

Minimum Qualifications:

• Bachelor’s degree and 1 year of desktop management experience or equivalent professional experience. Must possess standard driver’s license to drive department vehicle when required.
  Prefer degree concentration in: Computer Information Systems, Management Information Systems or Computer Science.

Preferred Qualifications:

• Bachelor’s degree in audiovisual technology, information technology, computer information, computer systems, or a combination of any of the above, or any related fields, such as digital media. Formal technology certification(s) or experience with commercial, special event, or home audiovisual technologies.

Salary and Benefits:

$47,195/year. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at https://www.boisestate.edu/hrs/benefits/.

Required Application Materials: