Ecommerce Customer Insights Specialist
Bellevue, WA – Hybrid
Bluehawk Consulting is seeking an Ecommerce Customer Insights Specialist to support a globally known company that is embarking on an innovation journey and radically transforming its digital commerce capabilities to meet accelerating international demand!
Project Overview
This role will support our site optimization program and will increase our understanding of all our customers. This role will also be responsible for finding insights to drive customer experience improvements, improve customer segmentation and grow our customer reach in alignment with business goals, internal stakeholders and external resources. By working cross-functionally with multiple teams (Design, Merchandising, Marketing, Operations, Development, Data & Analytics) this role will develop our Voice of the Customer program partnering with stakeholders on website surveys.
The ideal candidate exhibits a growth mindset, a passion for learning, curiosity, initiative and can demonstrate both an analytical skill set and an understanding of how to use data to solve business issues. A successful candidate will foster a customer-centric data-driven culture and deliver tangible results.
Responsibilities
Required Skills & Experience
How You Will Be Successful
Our Diverse and Inclusive Culture
Bluehawk Consulting is a Kirkland, Washington-based management consulting firm helping Fortune 500 clients improve their performance, increase their efficiency, and enhance organizational value while reducing costs.
We are a team who love to accomplish great things together!
We excel at hiring talented people who are driven to create solutions for our client’s most challenging projects. Uniting amazing talent with meaningful work experiences is our passion; fostering an environment that embraces individuality and unique gifts embodies our values and fuels our purpose.
We Value:
We care about creating a supportive environment and positive employee experience. Employees will receive competitive pay, health insurance, including medical, dental, and vision coverage (choose between our Base Plan with HSA or Buy-up PPO plan), 401(k) with company match, 12 paid holidays, and up to 15 days of paid time off (PTO) per year. We also offer life insurance and a short-term disability benefit.
Salary Range for this position: $87,000 – $97,000
Bluehawk is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
If this sounds like a place you’d like to learn more about, visit us at www.bluehawkconsulting.com
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