BlueCotton Hiring for Customer Account Manager Job at Bowling Green, KY Full Time

BlueCotton seeks a Customer Account Manager with a passion for helping customers across the country by leading projects from start to finish and who will thrive in our dynamic, fast-paced, and creative manufacturing environment. Low energy candidates need not apply! If you enjoy prioritizing, checking items off a list and take personal pride in a job well done, please apply! You’ll find fulfillment in being part of something bigger than yourself and the important moments driving the purchase of our custom products.

AREAS OF IMPACT

Customer Experience

• Own the customer experience from start to finish.
• Serve as a bright spot in the world of ecommerce by providing outstanding assistance when a customer asks for help.
• Become an expert of the Design Studio to understand the customer’s experience while designing so that you may provide suggestions or help troubleshoot problems.
• Go above and beyond what is asked of you and do the things you know will result in an outstanding experience and return customer.
• Find moments to add a personal touch and WOW a customer.
• Develop relationships with customers you may never meet and anticipate their needs.

Project Management

• Foster relationships with key members of production.
• Develop a knowledge of the production process to identify potential roadblocks that could delay completion of the project or result in a final product that may not match what was ordered.
• Become a problem solver whose answer is never ‘no’.
• Master the operating system, ShopWorks, so that projects flow through the production process.
• Manage multiple projects daily keeping all on track to complete within the timeframe promised.

Industry Knowledge

• Research and familiarize yourself with product offerings understanding price point, comfort level and suppliers.
• Stay on top of new product releases and work with the web development team on selecting items to add to online product offerings.
• Identify trends in fashion and decorating that could be implemented at BlueCotton through new products or techniques.

THE SKILLS YOU’LL SHOWCASE

• Enablement – You get energy, find joy in, and are naturally good at providing others with encouragement and assistance for projects and ideas.
• Tenacity – You are good at and enjoy pushing projects and tasks through to completion to ensure that the desired results are achieved.
• Grit – You will exhaust all options possible to help a customer receive their customer order in the time frame promised.

THE EXPERIENCE YOU’LL BRING

• Ability to connect with both customers and coworkers
• Excellent written and verbal skills
• Proven ability to prioritize tasks and manage your day with minimal supervision
• Experience managing projects a plus!

BENEFITS

• Paid Time Off
• 401(k) match
• BlueCotton Bitcoin
• Health insurance
• Family atmosphere throughout the company
• Enjoyable work environment in an office setting
• Casual dress code

WHY BLUECOTTON?

Even though we’ve been in business for over 30 years, BlueCotton is on the move! We have

BIG goals about the impact we can make on our team members, customers and community.

We know the way to realize the greatest impact is by building a team who understands our goals, who is passionate about our “why”, and who is excited to build something significant.

We are in Bowling Green, KY, the fastest growing city in the state, and just one hour north of

Nashville. Our 130 employees call this area home and come to work every day ready to serve customers all around the United States! While we have a lot of production muscle and compete with all the top screen printers in our industry, we are still small enough to feel like a family business. It’s important to us to know the names and interests of all our team members.

The biggest reason BlueCotton is so special is because our work is meaningful and allows us to connect with people during very special moments of their lives. Our products help open businesses, raise money for worthy causes, celebrate milestones, commemorate special events and honor the legacy of lives well lived. T-shirts mark the memories of our lives.

If this excites you then we can hardly wait to speak!

Job Type: Full-time

Pay: $31,000.00 – $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Bowling Green, KY 42101: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location