Bishop Gadsden Hiring for Resident IT Support Assistant | Entry Level Job at Charleston, SC Full Time

Resident IT Support Assistant | On the Job Training!

Bishop Gadsden, James Island, is looking for a full-time entry level Resident IT Support Assistant to join our team! This is a terrific entry level position for those who enjoy working with seniors and are looking to gain experience in an IT department. Our Resident IT Support Assistant will be service oriented with a primary focus technical support and tutoring for our residents. This position will also support other department positions and team initiatives.

Essential Functions

• Support Residents with their IT needs
• Assist with resident move-in process including nurse call, Wi-Fi, telephone and TVs
• Support healthcare residents with Bulk Cable Services including installing and activating boxes, pairing remotes, and general troubleshooting
• Maintenance of nurse call & wander management systems including battery changes, configuring devices for resident moves, issuing new pendants and troubleshooting alert devices (eMessenger phones)
• Active Directory – establishing network accounts, unlocking accounts, and resetting passwords
• Set-up and breakdown of audio-visual equipment for events
• Assist IT Training Coordinator with in-services directed towards residents
• Assist with configuration of new equipment (computers, cell phones, printers, etc.)
• Work as a team player to assist the rest of IT as needed
• Refer major problems and priority conflicts to IT Director
• Respond to support tickets

Qualifications

• Ability to read, write, speak and understand English
• Ability to communicate clearly and effectively both verbally and written
• Ability to read and comprehend numbers and written material
• Interpersonal skills are necessary for exchanging information as well as maintaining a courteous relationship with the residents, families, visitors and Bishop Gadsden employees
• Ability to stoop, bend, kneel, crouch, crawl, climb and balance
• Able to stand, stoop, bend, reach, squat, climb, reach above head, carry, and lift up to 50 lbs.

Required Education and Experience

• High school diploma or equivalent
• Two-year degree preferred
• Experience with the operation and troubleshooting of multiple forms of consumer technology devices
• Prior experience with customer service required

Be BG! Benefits for Bishop Gadsden Team Members!

Bishop Gadsden located on James Island, is a not-for-profit, faith-based retirement community, affiliated with the Episcopal Church. Bishop Gadsden is known as the Southeast’s leading life care retirement community and is located on James Island, just 10 minutes from downtown Charleston! We offer team members a flexible and fun work environment, top pay, great benefits, and a community-minded atmosphere! Successful candidates will enjoy access to a wide range of benefits such as:

• Multiple Medical Insurance/ Prescription Plan Options
• Company Provided Health Reimbursement Account
• Flexible Spending and Dependent Day Care Accounts
• Dental/Vision Insurance
• Short-term Disability (80% Employer Paid)
• Long-term Disability
• Company Paid Basic Life Insurance and AD&D Policy
• Voluntary Life Insurance (Employee, Spouse, Child)
• Supplemental Accident/Cancer Insurance Options
• 401(k) Matching Retirement Plan
• Generous Paid Time Off (PTO) and ability to cash in unused PTO
• End-of-the-Year Bonus for all team members
• Free 24/7 TELADOC for team member and household
• PayActiv (pay advancement) Enrollment
• Wellness Programs and Facilities with discounts on personal training and massage therapy
• Access to and discounted BG Spa Services
• Employee Assistance Program (EAP)
• Scholarship Opportunities for Education and Student Debt Payoff
• Company paid CPR/AED classes
• Monthly Employee Appreciation Celebrations/Giveaways
• Monthly Safety Cash Giveaways
• Annual Nursing Awards
• Community Café / Employee onsite dining options
• Free Onsite and close proximity parking
• Holiday Pay (9 holidays) paid at time and ½ for hourly team members
• Free holiday meal for team members working on a given holiday
• Ability to apply to purchase donated vehicles
• Generous Spirit Program where team members earn PTO for working on approved charitable activities
• Free Working Advantage Entertainment Benefit Membership (exclusive entertainment discounts/specials)

Check out our quick video highlighting why working at Bishop Gadsden is different! Please copy/paste this link into your browser: https://vimeo.com/711398634/17c1e8c68f

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