BioCheck, Inc Hiring for Customer Service Representative Job at South San Francisco, CA Full Time

Position Summary:

The Customer Service Representative will be responsible for entering orders/data, managing customer service issues, responding to order needs via phone, email, or through e-commerce as applicable. This role works closely with Sales, Distribution, and Operations to receive customer orders and support all elements of fulfillment accurately and effectively. Other responsibilities include an in-depth understanding and experience in the utilization of the company business system, preparation and processing of both sales and purchase orders as needed, generation and understanding of applicable Customs import/export requirements and documentation, generation of necessary shipping documentation, adherence to pertinent GMP requirements, and other tasks as determined by management.

Responsibilities:

• Support customer needs directly through email, telephone, and direct communication as required.
• Generate customer orders in the business system.
• Generate purchase orders as needed in the business system.
• Communicate lead times, pricing, etc. when requested by customers.
• Communicate and coordinate with internal departments as needed.
• Support resolution of customer complaints or technical questions as needed.
• Input item and product information into the business system as requested.
• Other tasks as identified by management

Qualifications:

• High School Diploma or equivalent
• A.S./A.A. degree or higher in business studies preferred
• Experience in GMP regulated organizations preferred but not required

Competencies:

• Strong communication skills both verbally and electronically
• Experience with MS Office Suite (Excel, Word, Power Point, Outlook)
• Attention to detail
• Strong problem-solving skills
• Planning and organizational skills
• Experience with Customs imports and export requirements and documentation
• Generation of applicable shipping documentation

Job Type: Full-time

Pay: $20.00 – $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• South San Francisco, CA 94080: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location