Bilista Holding, LLC Hiring for Desktop Support Representative Job at Fairbanks, AK Full Time

JOB SUMMARY:

Bilista Holding, LLC, a subsidiary of Calista Corporation, is a lifecycle construction group which offers construction services in every phase of the construction cycle.

The Desktop Support Representative works at the direction of the Desktop Support Manager to provide an effective and efficient level of IT support within the desktop support environment for all end users.

ESSENTIAL FUNCTIONS:

• Perform technical troubleshooting, repair, upgrades, and maintenance of computing systems via phone, remote access or on-site desktop support as needed.
• Document and maintain records/logs of repairs and fixes.
• Track assigned service requests and ensure completion within time and budget constraints.
• Recommend changes to systems and applications to avoid future incidents or problems.
• Communicate with customers regarding recurring service issues.
• Provide technical training to customers as needed; act as customer advocate.
• Engage in continuous on-the-job training and skill enhancement.
• Set up equipment for new users.
• Travel to client sites.
• Create/Update IT documentation as required.
• Work in a constant state of alertness and in a safe manner.
• Perform other duties as directed.

SUPERVISORY FUNCTIONS:

This position has no supervisory responsibilities.

KNOWLEDGE, SKILLS, & ABILITIES:

• Knowledge of Desktop Services and Support environments, best practices, and security requirements.
• Knowledge of Microsoft Office applications and other standard business applications.
• Familiar with Remote Access products (Microsoft Remote Desktop, Citrix, ShareFile, GoToMeeting).

• Knowledge of LANs, WANs, TCP/IP and networking configuration and components.
• Knowledge of basic computer programming, commonly used concepts, practices, and procedures of computer science.
• Excellent skills related to the diagnosis and resolution of IT-related issues.
• Ability to install, configure, maintain and upgrade desktop hardware and software applications.
• Excellent organizational and time management skills with the ability to prioritize, multi-task, and confidentially process and maintain data with accuracy.
• Excellent interpersonal skills to work effectively and cooperatively with all levels of management and staff.
• Effective oral and technical written communication skills to effectively communicate information to others as well as to present information in front of a group.
• Ability to provide high level of customer service, including active listening, prompt service and follow-up. Ability to convey information clearly, effectively, and professionally. Ability to assist Users in choice of appropriate hardware and software – desktops, laptops, PDAs, scanners, printers.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.

• Ability to learn and understand corporate policies and procedures and how they relate to Bilista’s goals.
• Highly self-motivated; able to work on own initiative.
• Ability to work effectively in a stressful environment.

• Ability to operate motor vehicle in a safe and efficient manner.

MINIMUM QUALIFICATIONS:

• Associates Degree or vocational certificate in applicable technical discipline required. Equivalent experience may be considered in lieu of degree when accompanied by current IT certifications (i.e. A+, Network+).
• Minimum of one year of experience in the technical support of a computer network and desktop environment.
• Relevant professional certifications preferred.
• Valid state driver’s license and qualified to operate a vehicle under the conditions of the Company’s Driving Policy.
• Ability to pass drug, driving, and background screening.

WORKING ENVIRONMENT:

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Bilista Holding’s IT team has a fast-paced, multi-tasking, customer service-oriented office environment requiring a high degree of efficient and effective performance. Adaptability regarding schedule and task changes is necessary to accommodate changing priorities.

PHYSICAL/VISUAL/MENTAL/ENVIRONMENTAL DEMANDS:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Occasionally: Standing, Crawling, Climbing, Reaching Overhead, Crouching, Kneeling, Pushing or Pulling, Talking, Grasping, Lifting 51 to 75 Ibs, Lifting 76 to 100 Ibs, Carrying 51 to 75 Ibs, Carrying 76 to 100 Ibs, Fine Manipulation, Driving, Communication Using Effective Written Communication, Making Decisions, Inside Hot/Heat, Inside Cold.

Frequently: Sitting, Standing, Walking, Bending Over, Balancing, Repetitive Use of Legs/Arms, Lifting 10 to 50 lbs, Carrying 10 to 60 lbs, Eye/Hand Coordination (Foot), Thinking Analytically, Communication Using Effective Variable Communication, Remember Details, Adjusting to Changes, Examining/Observing Details, Outside Cold Temperatures, Outside Humid, Hazards Sharp Objects/Tool, Wet/Slippery Floors/Surfaces, Working w/Others.

Continuously: Close Vision, Distance Vision, Color Vision, Peripheral Vision, Depth Perception, Ability to Adjust Focus, Handling Stress & Emotions Concentrating on Tasks, Discriminating Colors,

PREFERENCE STATEMENT
Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g).

EEO STATEMENT
Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits.

REASONABLE ACCOMMODATION
It is Calista and Subsidiaries’ business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements.

This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location