Manage day-to-day operations of dental office
o Manage and direct staff assignments and activities, in accordance with office policies and applicable laws
o Manage compliance with OSHA, state and federal regulations
o Know and follow dental office contingency plan
o Stay current with trends and regulations in the dental profession
o Manage patient accounts
Patient Management
o Oversee patient relations and handle patient concerns.
o Help explain office policy to patients.
o Help support staff as needed (i.e., appointment scheduling, collections, insurance, etc.)
Staff Management
o Assign, direct and manage staff duties, as assigned by the dentist, determine staff schedules
o Orient and train new staff
o Organize staff training on OSHA and HIPAA compliance. Display any posters required by federal, state or local law. Monitor staff performance
o Coordinate team meetings
o Engage in conflict resolution
o Help arrange for staff CE
o Make business travel arrangements for dentist and staff
Records and State and Federal Regulations Management
o Help implement compliance with state and federal regulations. Arrange for OSHA, HIPAA, and risk management training.
o Update and maintain employee policy manual
o Help dentist draft office policies
Marketing and Public Relations
o Oversee the design of marketing and promotional materials (print and electronic)
o Manage dental office advertising/recruiting ads for new staff
o Implement marketing strategies
o Coordinate event planning, conference travel, volunteer and mentorship opportunities, community outreach, and similar programs
o Assist with dental office facility management
Social Media
o Oversee the development and maintenance of pages on appropriate social media platforms, including the practice blog
o Supervise the creation of appropriate and engaging social media content
o Monitor and manage comments and questions that arrive via social media channels
o Develop and implement a strategy for handling negative reviews on sites such as Yelp o Stay current with trends in the dental profession and social media in general
PERSONNEL REQUIREMENTS Education/Experience
o High school diploma or equivalent; college preferred
o Dental experience preferred
o Working knowledge of computers for word processing, insurance claims processing and records management with Dentrix. Knowledge or experience in staff management
Interpersonal
o Excellent communications skills
o Team player
o Conflict resolution experience
o Customer service or patient relations experience, ability to communicate all concerns to the dentist
Job Type: Full-time
Pay: $16.00 – $20.00 per hour
Healthcare setting:
Schedule:
Ability to commute/relocate:
Experience:
Work Location: One location
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