We are looking for a full time, reliable Service Dispatcher to join our team of award-winning professionals. The Service Dispatcher is responsible for communicating effectively between customers and service technicians to schedule work orders in a timely manner.
Big Red Services has been around since 1978 and are serving out customers with Plumbing, HVAC, Electric and Appliance repair. If you are interested in becoming a leader in ensuring a positive customer experience, we want to speak with you about this opportunity.
Responsibilities
· Track incoming service calls and assign the appropriate technician to the job
· Coordinate service technician arrival times with customers
· Communicate with customers after work is completed to ensure 100% customer satisfaction
· Manage and update customer database with complete and accurate information
· Oversee service technicians daily schedules and make updates as needed
· Respond positively to calls from customers to understand their needs and effectively schedule work orders
· Provide exceptional customer service to customers
· Communicate clearly and efficiently with customers and technicians
Qualifications
· Excellent customer service skills
· Highly self-motivated to complete tasks in a timely manner
· Geographical knowledge of service areas or map reading skills
· Ability to manage and execute multiple tasks at the same time
· Strong verbal skills to communicate clearly and effectively in English
· Communicates effectively using professional phone etiquette
· Exhibit a positive attitude when working with customers and technicians
· Previous dispatching, project management or schedule coordinating experience is a plus
Hours
Work schedule will consist of 8:00 a.m. through 5:00 p.m. Monday through Friday with some weeken/after hours opportunities
As an established and growing company, we offer great benefits, including:
· Paid holidays
· Paid vacation
· 401(K) and health insurance
· Paid hollidays
Come work with an award-winning team!
Job Type: Full-time
Pay: $14-18 hour
Job Type: Full-time
Pay: $14.00 – $18.00 per hour
Benefits:
Schedule:
Ability to commute/relocate:
Experience:
Work Location: One location
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