B E A T LLC Hiring for Help Desk Technician Job at Aberdeen Proving Ground, MD Full Time

Job title: Sr Helpdesk Support

Locations: APG Proving Grounds

Clearance: Secret

Certs: Security+

Job Description:

• Desktop software support
• Respond to and resolve help desk tickets
• Install and support Government furnished software and hardware
• Service all tickets for installation and replacement of printer toner cartridges
• Service all tickets for installation/replacement of printer fuser kits
• Provide IAVA/STIG compliance for all supported laptops and desktops
• Analyze network failures
• Provide written evaluations, procedures, checklists and instructions for CIO approval
• Provide technical advice and IT Acquisition planning support
• Provide off-site support
• Provide rapid response for Very Important Personnel (VIP)
• The Contractor shall report hardware, server and SIPRNet failures/problems to CECOM G6 COR/IMO, APG NEC and AESD-W
• Provide support on NIPR and SIPR networks, or in standalone, nonnetworked operating environment
• Acquire and maintain NIPR elevated privilege tenant desktop administrator accounts for NIPR desktop service support performance
• Transfer of user data
• Use CECOM IT asset management system in performance of IT lifecycle replacement
• Install network Multi-Function Printers (MFP)
• Provide IAVA/STIG compliance for all supported laptops, desktops and printers
• Perform hard drive sanitization as required
• Analyze new hardware performance and issues
• Provide written evaluations, procedures, checklists and instructions for CIO approval
• Provide technical advice
• Packing, transportation, unpacking, configuration and set-up of the system(s)

both to and from the destination

• Provide basic support in the set-up, removal, distribution, and redistribution of resources e.g., printers, desktops, laptops, furniture, boxes, and other related items with minimal disruption, as required.
• Assemble and/or disassemble equipment upon arrival to a receiving point. The contractor shall distribute items/furniture to the customer IAW guidance received from the Government.
• Assist in loading and unloading inventory
• Transport equipment to and/or from designated locations.
• Transport excess equipment to the appropriate disposal point designated by the

Government.

• Safeguard and protect all resources being moved during the entire transfer process to prevent damage.
• Use padding for equipment and/or furniture when appropriate
• Inspect and immediately report any damages to the COR.

IT Support Certification Requirements:

Security+ or equivalent

DoD-issued Active or Interim Secret Clearance

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

License/Certification:

• CompTIA Security+ (Required)

Security clearance:

• Secret (Required)

Work Location: One location