Avnet Hiring for Technical Support Engineer II at Chandler, AZ  Full Time

Who We Are:

At Avnet, relationships matter. We are a global, FORTUNE 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.

Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet!

Job Summary:

Consults with customers on a regular basis concerning design, development and maintenance of product. Coordinates installation, rotation, and qualification procedures in an design validation environment. Assists sales channel, field teams and customers with technical solutions to support the customer’s business objectives.

Principal Responsibilities:

• Manages customer defined process with focus on system rotation management (i.e. install, removal, and repair) of an engineering lab environment with 200-300 systems.
• Works directly with customer’s Supply Chain, IT, and Development Engineering teams to plan and react to lab work order requests within defined Service Level Expectations.
• Assists in analyzing data to determine feasibility of product and or process change proposal
• Resolves all technical and process related issues. Documents work instruction processes and trains other staff on customer requirements, as well as industry best practices. Consults with other test engineering staff to evaluate operational and performance requirements of overall services being performed/managed in customers Ongoing Reliability Testing (ORT) environment.
• Confers with customers and technology group to clarify and/or resolve problems. Prepares or directs preparation of product or system layout.
• May be asked to reviews change requests, evaluates impact of change, and provides implementation timelines.
• May manage Engineering Change Orders (ECO) being tested in the ORT lab, including executing test plans, test cases, and providing reports based on defined templates.
• Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.
• Experience with Linux OS, server configuration tools (e.g. BMC configuration, IP addressing assignment, etc), and basic switch configuration via web based UI required.
• Test Automation experience highly desirable, as development opportunities will be available.
• Experience in prototyping development/test, remote engineering support, and/or on-site engineering support highly desirable.
• May supervise one or more technicians in support of service offering.
• Other duties as assigned.

Job Level Specifications:

• Executes and possibly develops solutions for a variety of situations and works on projects requiring evaluation and analysis. May refer to policies, practices and precedents for guidance; determines best course of action to achieve results.
• Work is performed independently and requires the exercise of judgment and discretion. May receive some limited guidance for new assignments. Work may be reviewed for overall adequacy.
• Collaborates with management and team members within the department/function and other areas of the organization. May represent department internally or externally.
• Actions may impact the success of the overall department and/or the organization. Failure to accomplish work or erroneous decisions may result in delays to projects, loss of revenue or allocation of additional resources to remedy.
• Must be able to physically maneuver large IT server and switching equipment that may exceed 100lbs each with provided lab tools (e.g. use a server lift to move servers from production carts into data center rack).

Work Experience:

• Typically 3+ years with bachelor’s or equivalent or 5+ years performing in a technical/engineering role in support of Computer Hardware, Data Center Management, Project Services Engineering, or Test Engineering.

Education and Certification(s):

• Bachelor’s degree or equivalent experience from which comparable knowledge and job skills can be obtained.

Distinguishing Characteristics:

• May lead process improvement teams for area of focus. Demonstrates commitment to continuous improvement by utilizing process improvement methodologies and best practices.
• Customer focused with demonstrated communication skills in support of proactive and effective service delivery.
• Desire to learn and support latest technologies, in several varying capacities (product development, manufacturing, field deployment, and sustaining engineering).
• Position may require travel up to 20%.

#LI-AMER

What We Offer:

Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs – from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.

• Generous Paid Time Off

• 401K and Pension Plan

• Paid Holidays

• Family Support (Paid Leave, Surrogacy, Adoption)

• Medical, Dental, Vision, and Life Insurance

• Long-term and Short-term Disability Insurance

• Health Savings Account / Flexible Spending Account

• Education Assistance

• Employee Development Resources

• Employee Wellness, Leadership Development and Mentorship Programs

Benefits listed above may vary depending on the nature of your employment with Avnet.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994-7669.