Avispa Technology Hiring for Museum Front Desk Support Assistant (H) Job at Stanford, CA Full Time

Museum Front Desk Support Assistant 1171607 (H)

A leading university is seeking a Museum Front Desk Support Assistant. The successful candidate will work alongside and supervise volunteers and uphold the excellent front-line service at the information desks and in the galleries of the Arts Center. The ideal candidate has proficiency working with iPads, Eventbrite, Volgistics, and problem-solving basic IT issues.

Museum Front Desk Support Assistant Pay and Benefits:

• Hourly pay: $18/hr
• Worksite: Leading University (Stanford, CA 94305)
• W2 Employment, Group Medical, Dental, Vision, Life, PSL
• 38 hours/week, 6 Month Assignment

Museum Front Desk Support Assistant Responsibilities:

• Cover vacation, sick, and personal time off by regular staff and on days that require additional frontline staff.
• Supervise volunteers to ensure that they have the materials they need for their shift (charged iPads, exhibition and program calendar, up-to-date visitor guidelines).
• Process catalogue sale transactions.
• Supervise volunteers in checking in visitors and processing walk-up reservations as required.
• Serve as a resource to volunteers in providing visitors with basic information regarding exhibitions, tours, and programs; and with directions and information.
• Act as a resource to address escalated visitor and questions and concerns.
• Refill print collateral in kiosks throughout the museum and place visitor-related signage as needed.
• Support turning on/off media related to exhibitions on the weekends.
• Help ensure an inclusive and equitable experience for all visitors.
• Work in cooperation with all museum staff, security officers, and volunteers to ensure visitors’ needs are met.

Museum Front Desk Support Assistant Qualifications:

• 3+ years of experience.
• College degree.
• Proficient in working with iPads, Eventbrite, Volgistics, and problem-solving basic IT issues.
• Excellent communication skills.
• Strong customer service experience and enjoy meeting and working with a diverse audience.
• Skillful conflict resolution ability: capable of successfully resolving visitor complaints as well as volunteer questions and concerns.
• Be committed to our diversity, equity, accessibility, and inclusion (DEAI) priorities and create a space where all visitors feel welcome at the museum.
• Be willing and able to perform duties independently once provided with the training.
• Open to feedback and guidance from museum staff.

Shift:

• Part-time position and will not have a regular assigned shift.
• Possible availability on short notice for sick and personal time coverage.
• Possible weekends and national holidays.