Austin Peay State University Looking for Navigate Reconnect Central Office Navigator Full Time

The Organization
Navigate Reconnect is a state initiative designed to
provide high touch wrap around support to adult learners through postsecondary education. Navigate Reconnect sits under the Tennessee
Reconnect umbrella. Navigate Reconnect serves over 30,000 Reconnectors in Tennessee.

The Navigate Reconnect Central Office Navigator
will be the front line of support for Tennessee Reconnect grant applicants. This position will respond to Reconnector inquires by phone,
e-mail, & text, as well as initiate outreach and follow-up communication through these channels. This position will also conduct outreach to
Navigate Reconnect Alumni to offer assistance in pursuing further educational goals if needed, as well as outreach to adult learners who
have engaged with Navigate Reconnect in the past but have stopped out (Inactive), to offer assistance with reconnecting to their
post-secondary goals.

The ideal candidate combines excellent interpersonal and communication skills, strategic
problem-solving, and a deep understanding of the college-going process and adult learner opportunities, as well as is committed to the
professional and personal values of collaboration, transparency, accountability, and integrity. The ideal candidate is self-directed and
comfortable in fast-paced and entrepreneurial environments.

This position is a remote work from home position that
reports directly to the Navigate Reconnect Director. The Reconnect Navigator will be provided a laptop and cell phone for professional use,
but the Navigator must work in a physical location where internet and 4G service is accessible. The position may require occasional
statewide travel.

This is an exempt, full time, salaried position.

Primary Duties and
Responsibilities

Direct Support to Adult Learners
*        Provide timely and accurate
feedback, information, and support to Tennessee adult learners. Determine and connect adult learners to their next steps in their
college-going journey, including contacting institutions, partner organizations and agencies, as well as Tennessee Reconnect Regional
Navigators.
*        Answer questions about the Tennessee Reconnect Grant eligibility requirements and guide potential
Reconnectors through all phases of the TN Reconnect application process.
*        Coordinate and execute all statewide program
communication to Reconnectors via mass emails (reminders, important dates, announcements, etc.).
*        Provide triage support
to regions and program as needed.

Tennessee Reconnect Outreach
*        Conduct outreach and
follow up support to all Tennessee Reconnectors who have not been assigned a Regional Navigator. 
*        Conduct outreach to
Tennessee Reconnect grantees to encourage enrollment and persistence. 

Tennessee Reconnect Special
Projects
*        Engage with Tennessee Reconnect Alumni to offer support to and through a Tennessee Transfer Pathway to
a four-year university. 
*        Engage with (inactive) adult learners who have inquired with Navigate Reconnect, but have not
yet enrolled or have stopped out to offer assistance and resources to aid them in their credential completion goals.
*      
 Support state employees in accessing postsecondary pathways.
*        Assist the salesforce administrator in the maintenance of
the salesforce database (CRM). 

Support adult learners in targeted campaigns to address
specific needs or populations. 
*        Provide back-up and support for regions when needed (team members are out of office or
volume of work requires additional assistance).

Knowledge, Skills, and Abilities

• Demonstrated ability
  to be a self-starter but also work well in teams. 
• Demonstrated ability to think strategically and work in a collaborative
  manner. 

Required Minimum Qualifications

• Bachelor’s degree
• Minimum two years of advising/case
  management experience.
• Excellent verbal and written communication and interpersonal skills.
• Familiarity with the public and
  private higher education in Tennessee as well as Drive to 55 initiatives and priorities. 
• Fluency in office software including
  Excel, Word, and PowerPoint. Experience with Salesforce CRM is strongly preferred. 
• An understanding of
  issues surrounding adult learners and specifically adult college students, the needs of higher education, employers and adults in the
  workforce, and knowledge of the regional college and university landscape related to Reconnectors is preferred.