Aurai Home Hiring for Customer Service / Dispatcher Job at Manassas, VA Full Time

At Aurai Home We are hiring an experienced Customer Service Representative / Dispatcher to join us in Manassas, Virginia.

We are growing and our Service area is too. At Aurai Homewe deliver the best quality Home service through Virginia , Massachusetts, and Florida we are currently seeking team players! If you are interested on a growing career within Aurai Home this is a great opportunity.

Our HVAC Customer Service Representative / Dispatcher is qualified to provide outstanding service to our customers for all HVAC related calls to ensure we achieve the company’s objectives, must have the ability to work being self-motivated to provide exceptional assistance. Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and be receptive to constant coaching and feedback. Will be working along the Dispatching Team, providing scheduling, communication, and support for dispatch services and problem-solving.

What we offer:

• * Opportunity for Professional GROWTH
• * Long term stability in a fast-growing industry.
• * Year-round work at a company with a MA & FL presence!
• * Work-life balance.
• * Generous PTO program!. / Personal Paid Time Off!
• * Flexible Spending Account
• * 401(K) with company match
• * Vision and Dental Insurance
• * Health Insurance: 2 very good policies for you to pick. We pay the majority.
• * Paid Sick Leave – paid medical leave.
• * Short Term Disability policy at no charge.
• * 8 Paid Holidays (All Aurai employees with the following paid holidays: New Year’s Day, Columbus Day , Memorial Day, Thanksgiving and the day after, Independence Day, Christmas Day, Labor Day )

Position Responsibilities:

• · Responsible for communication of product and service options with the customer.
• · Provide timely response and feedback to the customer regarding inquiries.
• · Making outbound calls.
• · Addressing customer concerns.
• · Responsible for communication of product and service options with the customer.
• · Working with dispatchers, managers, and technicians to provide excellent customer service.
• · Scheduling appointments.

Position Requirements:

• · High school diploma or equivalent.
• · Experienced with Service Titan Highly Preferred!
• · Proficient in the use of a computer and related software (Word, Excel, etc.).
• · Willing to sit for long periods of time.
• · Strong written and verbal communication skills.
• · Strong problem-solving skills and be detailed oriented with a high level of accuracy.
• · Basic math skills.
• · Ability to perform duties with a sense of urgency, exceeding customer expectations.
• · Ability to work with minimal supervision.
• · Excellent organizational skills.

Qualifications:

• · 2 or more years of call center customer service experience required.
• · 1 year Dispatcher.
• · Valid Drivers license and clean driving record.
• · Service Titan Knowledge Highly Preferred!
• · Service industry / HVAC / Construction experience Highly Preferred!

“ Aurai Home is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Aurai Home is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Aurai Home are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Aurai Home will not tolerate discrimination or harassment based on any of these characteristics. Aurai Home encourages applicants of all ages.”

Job Types: Contract, Full-time

Pay: $18.00 – $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Manassas, VA 20109: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 1 year (Preferred)
• Customer service: 1 year (Required)
• Service Titan: 1 year (Preferred)

Work Location: One location