About the Company
Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology eXperience team delivers innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.
About the Team
Our CTX Quality Engineering Team is looking for a leader who is passionate about improving quality and customer experience, with technical and leadership skills to define the framework, stand up, and build out the Defect Management function for CTX ensuring quality and velocity as we deliver products within the AT&T.
About the Job
The CTX Quality Engineering organization is looking for a Director of Defect Management who will be responsible and accountable for establishing the overall framework for defect management for CTX including pre-production and production defects. The role will be to establish the framework and manage the associated functions to ensure quality and velocity of defect resolution. As a Director Quality Engineering you will lead a team of highly technical QA testers and system engineers on the team, collaborating across multiple diverse teams and organizations enabling the CTX to deliver business functionality to meet business objectives in our competitive marketplace
Key Roles and Responsibilities:
Responsible for CTX Defect management functions, Program Test Planning and Management – Status & Escalations, Test Plans & Scope, Continuous Improvement, KPIs/ Reporting, Customer Focus, Shift Left and Testing Evolution.
Managing – cross-vendor teams comprising of software engineers and testers.
Managing testing, deployment and production support, automation, data, and release management of capabilities built by the development team in an optimal Agile development environment.
Manage external software vendor relationships and consulting services provided to the team.
Articulate and contribute to the automation program strategy.
Collaborate closely with product management, developers, internal and external teams, stakeholders, and business owners through all stages of application solutions lifecycle development, offering business context and insights, process optimization, providing clear and consistent priorities, working through tradeoffs, and communicating plans and requirements effectively.
Job Contribution:
Acknowledged technical authority and internal thought leader on AT&T technologies.
Accomplished communicator and influencer of technical concepts and strategies
Strong analytical skills and ability to be objective.
Qualifications:
Bachelor’s degree in computer science, Information Systems, Engineering, or a related field
10+ years’ experience within high tech, software and/or wireless/telecom industry
Solid technical background with understanding and/or experience in testing and program management
Experience in managing a team consisting of automation software engineers and testers.
Excellent understanding of the Agile software development, testing process and lifecycle, from smoke test to integration to production deployment
Excellent written and verbal communication skills with demonstrated ability to present complex technical information in a clear manner to peers, developers, and senior leaders.
Preferred:
5+ years of demonstrated leadership experience building cross-organizational consensus.
5+ years demonstrated experience building and managing a high-performing team.
Our Director Quality Engineering leaders earn between $171,000 – $256,400. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected.
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you are in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions. With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world.
Ready to join us? Apply today!
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
Job Description Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role...
Apply For This Job3.4 Quick Apply Full-time Part-time 3 hours ago Full Job Description Corner Market in Hamburg, NY is looking for an...
Apply For This JobWe Are Accenture is a global collective of innovators whose aim is to improve the way the world works and...
Apply For This Job3.1 Quick Apply Full-time 21 hours ago Full Job Description NEW YEAR, SAME GREAT COMPANY!! A TOP WORKPLACE 6 YEARS...
Apply For This JobBon Appetit Our Passion is Food! At Bon Appetit Management Company we are committed to two things, great food and...
Apply For This JobYou could be the one who changes everything for our 26 million members as a clinical professional on our Medical...
Apply For This Job