Atrium Staffing Hiring for Senior Customer Service Representative Job at Little Falls, NJ Full Time

Our client is a global home goods company looking for a Senior Customer Service Representative to join their growing team in Morris County NJ. If you’re looking for a team environment with opportunity to grow and learn, then this could be your next role!

Salary/Hourly Rate:

$25/hr – $28/hr

Position Overview:

The Senior Customer Service Representative will work normal business hours of 9:00 AM to 5:00 PM, Monday to Friday. The Senior Customer Service Representative position requires someone that can handle a fast-paced and changing environment while wearing multiple hats as needed.

Responsibilities of the Senior Customer Service Representative:

• Handle multiple clients & maintain relationships
• Manage all incoming orders for accounts and partner with logistics to fulfill them
• Coordinate A to Z order fulfillment process
• Maintain relationships with high revenue accounts through daily communication, efficient and speedy order processing, and excellent client service
• Perform order entry, maintain reports, push through purchase orders
• Keep track of client information and maintain reports
• Handle returns as needed and work with Returns team to ensure customer satisfaction
• Track and update shipping
• Liaise with Sales, Logistics, and Accounting teams

Qualifications of the Senior Customer Service Representative:

• Strong proficiency in Excel and Outlook
• SAP Proficiency

Education Requirements:

• Bachelor’s degree and/or equivalent experience and knowledge of field

Benefits:

• 401K
• Healthcare packages available

As a woman-owned firm, we value diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.