ATRILOGY Hiring for IT Support Analyst II – (Contract to Hire) Job at Phoenix, AZ Full Time

A Fortune 500 client of ours is looking for an IT Support Analyst for a Contract to Hire position in Phoenix, AZ

• 3 days on-site in Phoenix, 2 days remote.
• Shift: Mon. – Fri. 8:00 AM – 5:00 PM
• Hourly W2 – Covert to Full Time Salary after 6 months
• This is 100% Phone Support
• This will be supporting 2000-3000 Users

The IT Support Analyst II is responsible for providing excellent customer service to end-users by delivering practical solutions to a wide-range of applications/technology problems and issues, and training of technology. The IT support Analyst II is a first level of support for customers within the organization. The IT Support Analyst II must be a skilled communicator with the ability to gather customer information, break down low to medium complex problems, and identify solutions to quickly resolve reported issues. The IT Support Analyst II is expected to ensure all reported problems are recorded into the IT Service Management System (ServiceNow) and ensure compliance Service Level Agreements (SLAs) based on the severity of reported issues.

• Bachelor’s Degree or equivalent work experience in a related field required
• IT certifications or equivalent work experience preferred
• 3+ years’ experience supporting desktop and application technologies required such as Dell desktops/laptops, Lenovo laptops, HP Printers, Datamax printers and hand held scanners
• 2+ years’ experience supporting the following applications and technologies preferred: Trend Micro Antivirus

Citrix
Active Directory
TCPIP, DNS, DHCP, WINS
VPN client configuration
Microsoft Exchange/Outlook: Creating rules
Microsoft Excel: understanding Macros and formulas
Internet Explorer, Chrome, HTML, Win install, internet/intranet support issues
Help Desk Incident Management Software
SQL or Microsoft Access database

• Remote control tools – Bomgar preferred
• Strong working knowledge of the Windows OS and Desktop productivity tools such as MS Office required
• Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required
• Must be self-motivated and able to work independently, with minimal supervision and as part of a team
• Detail oriented with excellent interpersonal communication skills
• Excellent customer service skills

U.S. citizens and those authorized to work in the U.S. without sponsorship are encouraged to apply

Job Types: Contract, Temp-to-hire

Pay: $28.00 – $32.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Experience level:

• 3 years
• 4 years
• 5 years
• 6 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Phoenix, AZ 85009: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• IT/Desktop/Help Desk Support: 3 years (Required)

Work Location: Hybrid remote in Phoenix, AZ 85009