Atlas Copco North America LLC Hiring for Regional Service Technical Support Liaison, Compressor Technique – West Springfi at West Springfield, MA  Full Time

Our solutions are a key part of most industries – electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

Mission

Provide Technical & Warranty administration Support to Regional CTS Operations and Management Team. Work with field service operations to resolve special and difficult service issues and coordinate special projects relating to customer support and the Operations Team as initiated by the management team or Technical Support Competency Group.

Roles and Responsibilities

• Review new products and product information from a field/aftermarket perspective to determine service feasibility and required aftermarket resources and/or services.

• Assist Service Managersin development of technicians to insure growth of technician knowledge including local training initiatives, monitoring formal training programs and making recommendations for continuous improvement of Direct technician work force.

• Liaise with the Technical Support Competency Group to expedite the timely and appropriate resolution of service issues that require special attention within the region

• Warranty administration support for Direct Operations including review/approval of claims at the Service Manager prokura level and RMA tracking of warranty returns

• Provide Technical Support for end users in a safe manner and direct the customer toward a Field Service intervention as appropriate

• Special projects as assigned by the Regional Operations Manager or VP/GM
• Perform assigned duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer. Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

• Perform other duties as assigned.

To succeed, you will need

Experience– 3-5 years of technical field service experience maintaining and repairing air compressors and (Atlas Copco and other). Demonstrated expertise in the maintenance, overhaul and repair of a wide variety of Atlas Copco compressors. Strong mechanical and electrical skills, with an understanding of mechanical and electrical components and the ability to interpret wiring diagrams and relay logic.

Education– Minimum of four year degree in mechanical engineering or related, or equivalent experience (e.g. 10+ years).

Skills– Must be self-directed and have excellent organizational, interpersonal, and verbal and written communication skills. Must have proven business analysis skills. Must be proficient in Microsoft Office, including Word and Excel. Travel required. Must have a valid driver’s license.

Travel

Travel is to be expected to support the Region’s needs.

Location

The position is a hybrid based role.

In return, we offer you

Choose your career with us!

Drive your Career, Explore Opportunities, Realize your Passion . . .

Attractive benefits Include:

• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
• Health insurance/ Dental insurance/ Vision insurance
• Paid time off
• Life & Disability insurance
• Salary based on knowledge, skills, and experience. Salary range is $83K – $88K.

City
West Springfield

Atlas Copco is aSwedish company,the Swedish human culture continues to flow through the veins of our 38,000 employees in more than 90 countries. It has a strongfamily vibewith a warm respect for each individual and we strive for strongdiversity.We also invest heavily in our customers, in the environment, … but first and foremost in our own people. In this way, we provide a stimulating environment in which you can furtherdevelopyour competencies on a daily basis. In addition, our family-friendly working atmosphere gives you space in your agenda planning, so that yourwork and private lifecan be combined as easily as possible.www.atlascopco.com/compressor-jobs

Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.