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AT Still University Hiring for CGHS-Admissions Manager, Enrollment (Remote) at Kirksville Full Time
Job Details
CGHS-Admissions Manager, Enrollment (Remote)
Job Category: Student Affairs
Requisition Number: CGHSA002623
Full Time
United StatesUnited States
Job Details
Description
A.T. Still University’s College of Graduate Health Studies (ATSU-CGHS) is seeking applicants for an Admissions Manager. This is a full time remote position. The Admissions Manager oversees the counseling, advising and matriculation processes for qualified prospective students into CGHS Online degree programs. From inquiry to matriculation, the Admissions Manager is responsible for ensuring high quality customer service and meeting or exceeding all enrollment goals (enrollments, dial outs, conversion rates, talk time, etc) and maintaining accurate data and tracking of such goals.
Major Job Duties/Responsibilities
- Supervise CGHS admissions staff.
- Train, monitor and motivate admissions staff in attaining enrollment goals.
- Analyze and evaluate data for forecasting enrollment numbers that are data driven and reflect expected new student growth.
- Interview, evaluate, hire, and train new CGHS admissions staff, conduct employee reviews, and provide continual training and updating to current staff.
- Monitor lead nurturing funnel stats and process to ensure integrity of processes and make recommendations for structural and process improvements.
- Accountable for recruiting applicants into all eleven CGHS online programs.
- Maintain a high quality customer service environment with rapid and accurate responses for prospective students, moving them through the lead nurturing pipeline and on to becoming enrolled students.
- Evaluate and assess between 600-700 application files per year including all student information, resume, essays, and transcript, WES and TOEFL evaluations.
- Notify all applicants of acceptance or denial.
- Strategically plan, host, monitor, and evaluate 20-30 live online recruiting events per year.
- Strategically plan, host, monitor, and evaluate over 20 Academic Advisor and new student online welcome sessions per year.
- Create email lead nurturing campaigns for recruitment efforts for prospects, applicants and accepted students.
- Liaison with C&M and other vendors in producing successful marketing strategies.
- Ensure that ATSU-CGHS branding materials utilized for recruitment efforts at conferences and grad-school fairs is successful.
- Oversee the ordering of print and digital marketing materials utilized for recruitment efforts and new student welcome packets.
- Analyze market data, funnel stats, for yearly and year-over-year input on current marketing plans.
- Analyze advertising costing data for input into marketing spends.
- Serve as the first line of digital marketing development with C&M.
- National Travel for recruitment events and conferences.
- Ensure that the CGHS accepted student communication plan, mailings, and orientation enrollment is fully operational and successful.
- Responsible for reviewing all transfer-credit materials and sending to the appropriate program chair for review.
- Keep abreast of current online enrollment issues, strategies, and best practices and make recommendations regarding processes and policies.
- Analyze and track enrollment and marketing data and provide recommendations for future enrollment plans.
- Work collaboratively with CGHS and institutional staff to accomplish enrollment goals and potential and actual issues impacting students and CGHS.
- Responsible for call calibrations to evaluate Enrollment Representatives’ performance and customer service.
- Oversee admissions data input, processes, and accuracy within SalesForce and Anthology, and other software systems.
- Serve as a member of the CGHS Online Operations strategic leadership team.
- Work closely with CGHS Operations Manager to ensure smooth transition into matriculation.
- Work closely with various campus offices such as financial aid, IT, controller’s office, and academic affairs.
- All other duties as assigned.
Required Education/Experience
- Four year college degree in Business, Marketing, Education, Communication or related fields.
- One to two years related experience required.
- Previous phone sales, online recruitment experience and/or customer service experience, significant experience in oversight of personnel, policies, marketing, admissions.
Skill Requirements
- Relationship building
- Sales and marketing skills
- Professional phone demeanor
- Basic computer skills
- Leadership skills
- Understanding of higher education admissions in an online environment.
- Ability to understand and utilize a CRM and other software programs.
- Ability to analyze data for improved performance and processes.
Minimum pay for this position starts at 49,440.00 based on experience.
ATSU offers a comprehensive benefits package including medical, dental, and vision coverages, among more. If eligible, employee-elected benefits would begin the first of the month following hire date. For more information, please visit: atsu.edu/employment/benefits.
Qualifications
Skills
Preferred
Open Mindedness
Intermediate
Leadership
Intermediate
Behaviors:
Motivations:
Education
Preferred
Bachelors or better.
Experience
Preferred
1-2 years: Related Experience
Licenses & Certifications
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