Aston Carter Hiring for Technical Customer Service Representative – Remote Job at Rosemont, IL Full Time

Do you have a programming background, ability to run commands, knowledge of java and .net? Do you want to grow within your IT career in a reputable, respected company with great benefits? Apply today!!!

Description:

• Provide first call resolution technical support to all customers via telephone and email regardless of product or complexity of the problem
• Deliver professional and top-quality customer service to all customers
• Troubleshoot, diagnose, and resolve calls that are focused on product functionality, connectivity, and product failure for software products
• Participate in product testing and version updates and rollouts
• Clearly and effectively communicate issues
• Effectively and accurately document all customer interactions in CRM system
• Demonstrate teamwork through sharing knowledge, brainstorming complex customer issues with colleagues, and proactively sharing common issue resolutions throughout the department and across locations

Hours:

Monday-Friday 8am-5pm

Additional Skills & Qualifications:

• At least 1 year of help desk experience
• Call Center experience
• Strong communication, Must be able to clearly communicate in English
• Ability to give direction clearly to people that are calling in. (They do NOT need to know how to solve each problem, but they do need to be able to communicate clearly and use their training to help solve problems).
• Familiar with basic installation and troubleshooting of Windows computer applications
• Able to explain a technical process in simple terms to a customer
• Comfortable navigating Windows environment
• HS diploma

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We’ll never contact you via Gmail, Telegram, or WhatsApp and we’ll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.