Aston Carter Hiring for Help Desk *REMOTE In South Dakota ONLY* Job at Sioux Falls, SD Full Time

Seeking remote help desk representatives to join our team!

Description:

Provide first call resolution technical support to all customer calls

Deliver professional and top quality customer service to all customers

Troubleshoot, diagnose, and resolve calls that are focused on product functionality, connectivity, and product failure for CCC Software products

Demonstrate working knowledge in areas such as Operating Systems, Software Utilization, MS Windows, Novell, Networking, Wireless Networks

Clearly and effectively communicate issues to customers over the phone

Effectively and accurately documenting all customer interactions into CRM system

Mostly talking to business owners and people working in repair shops to troubleshoot software problems

Will conduct data entry to enter in all of their conversations with customers

Have the option to recommend an app for customer’s smart phones/tablets if they are interested

Additional Skills & Qualifications:

1+year of help desk or technical support experience, troubleshooting

1 year of customer service experience

IT or Computer Science related degree preferred

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We’ll never contact you via Gmail, Telegram, or WhatsApp and we’ll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.