Aston Carter Hiring for Customer Care Representative Job at Appleton, WI Full Time

We are looking for an individual who will create a positive first impression and establish strong member relationships while assisting members and potential members with their telephone requests to join our growing team!

Description:
Major responsibilities of this position will be to answer the phone in a courteous and professional manner while assisting members with account inquiries and account maintenance, identifying member needs, and suggesting services that would benefit the member.

Candidates for this position must possess experience in and a passion for serving customers, strong verbal and written communication skills, and excellent problem-solving skills. Prior financial industry experience is a plus.

Additional Job Duties:

• Answering inbound calls in a courteous and friendly way regarding online mobile banking, deposits, withdrawals, transfers, balances, fraudulent charges, travel alerts, and more.
• Will be answering 75-125 calls a day.
• You will be going over Daily numbers to ensure you know where you currently stand and doing call reviews.
• Working through multiples screens and up to 4 programs at a time
• Aim to have 30 direct member discussions a month and document in the system

Call Center Hours: Mon, Tues, & Wed 8am-5pm. Thurs & Fri 8am-6pm. Sat 9am-noon

Skills:
Customer Care, Call Center Support, Inbound Call, Financial, Attention to detail, Technical, technical skills

Top Skills Details:
Customer Care,Call Center Support,Inbound Call,Financial

Additional Skills & Qualifications:
Must have customer service experience and be proficient on computers ( over 40 WPM).

About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.