Job Summary:
The Customer Service Account Specialist will manage the customer’s complete order lifecycle from lead recognition to referral. This person will be responsbile for understanding and anticipating the needs of the customer and building a long-term post-sales relationship.
Description:
Looking for a professional and friendly Customer Service Representative who will be responsible for:
Communicating with customers via phone, email, and chat
Delivering an exceptional end-to-end order entry experience, focusing on order accuracy and being responsive to escalation concerns that are generated from the customers
Acting as a product consultant, articulating technical product specifications, features, and benefits and making recommendations based on customer needs both internally and externally
Advocating for the customer’s success by anticipating challenges, removing barriers, and working cross-functionally to drive timely and accurate job completion by communicating schedules with designers, installers, and end customers
Sustaining process standards,, including accuracy and flexibility in an ever-changing environment, to provide the highest service level
Additional Skills & Qualifications:
3+ years of work-related experience in account management or customer support environment desired
Cabinet, hardware or related industry experience is a bonus
Ability to work in a fast-paced environment
Strong communication skills, both verbal and written
MSOffice Suite Proficient
If you are interested or have any questions, feel free to apply and/or send your resume to
[email protected]
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
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