Please make sure to attach your resume to complete your application.
Summary:
The ASPCA Veterinary Support Team is seeking a friendly, engaging, reliable, flexible, and people-savvy Certified Veterinary Technician who wants to make a difference in the world. Our Veterinary Support Associates provide a communication pathway for clients, answering over 25,000 inbound calls and making over 15,000 outbound calls annually. Our work includes providing veterinary triage, appointment scheduling, and program support for the ASPCA Adoption Center and ASPCA Animal Hospital in New York City, Community Engagement, Community Medicine (New York, Miami, Los Angeles), ASPCA Spay/Neuter Alliance (North Carolina), Los Angeles Feline Program Team, and Strategy & Research teams. Additionally, this team collaborates with social service agencies and veterinary partners to help the most at-risk animals within our designated service areas.
The Veterinary Support Associate will have experience using veterinary technician skills and excellent medical knowledge, customer service, and communication skills. They will effectively and professionally communicate with pet owners and veterinary professionals to provide emergency triage, assess and report on animal health and well-being, schedule services, and keep accurate and professional case records to assist with ASPCA mission-focused work involving at-risk animals, surrender prevention, and anti-cruelty intervention.
This is a regional remote position. Candidate must reside within 250 miles of the ASPCA Midwest Office in Champaign, IL.
Responsibilities:
Responsibilities will include, but are not limited to:
Exemplifies the ASPCA’s Core Values:
Compensation and Benefits:
The applicable target hiring range for this remote role is based on where the employee works, which for remote roles is the employee’s primary location of residence, and its respective cost of labor. We have organized the U.S. varying costs of labor index into three geographic zones. As a point of reference, we’ve included our ASPCA locations by geographic zone to illustrate what the hiring range would be in each of the following areas.
Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary ranges for this role are set forth below and may be modified in the future.
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Additional Information
Qualifications:
Ability to de-escalate and maintain a professional demeanor during difficult or escalated interactions, Ability to maintain detailed records of cases and communications in a timely manner, Ability to manage large numbers of inbound and outbound calls in a timely manner, Ability to track and adapt to frequent changes in protocols and procedures, Availability to work any shift including holidays and weekends, Display emotional intelligence, empathy and resiliency, Displays care and concern for the safety and well-being of self, animals and others, Excellent active listening skills and the ability to quickly develop a rapport with customers over the phone, Excellent interpersonal, written, and oral communication skills, Exceptional customer service and professional phone voice, Must be able to think critically and interact effectively with clients, veterinary practices, and pet parents over the telephone and through electronic correspondence, Must possess the ability to work as part of a hybrid team, Proficiency with computers required, experience learning new software and fast and accurate typing skills highly preferred, Strong understanding of medical terminology, basic animal anatomy, and excellent medical triage, Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Certified Veterinary Technician – Other
Language:
English (Required), Spanish
Education and Work Experience:
Associates (Required), Bachelors
Customer service/client-service facing experience preferred, Emergency veterinary practice experience highly preferred, Must have graduated from accredited school of veterinary technology (2 or 4-year program), Social service, veterinary practice, or animal shelter experience preferred, Veterinary triage experience highly preferred
Our EEO Policy:
The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.
Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.
Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.
ASPCA is an Equal Opportunity Employer (M/F/D/V).
Please don’t forget to attach your resume to complete your application.
About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.
The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.
The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.
At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.
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