Arkansas State University Hiring for Information Systems Coordinator at ASU-Jonesboro Full Time

Employment Status:Full time (29-40 Hrs) Type of Employment:Staff # of openings:1 Location:ASU-Jonesboro Proposed Salary Range:Commensurate with Experience Closing:11/27/23

Please note: All postings close at 12 A.M. CST on the closing date. A-State participates in E-Verify.

Position Summary:

The department of Information and Technology Services are seeking and individual who can install, diagnose, service, and operate audio-visual equipment, as well as provide superior customer service. All applicants need to be able to work independently or as part of a team to achieve these tasks

Duties & Responsibilities:

• Manages daily operations, service management, and project management for the A/V & Classroom Technologies Services division
• Manages operational and project budgets for the division
• Assists in inventory control and order processing for the division
• Assesses division and staffing needs, providing feedback to the Assistant Director of Communications Services regarding those needs
• Exercises quality staff management practices and focuses on employee growth and productivity
• Assists with customer service improvement measures
• Manages work orders/service ticket management for the division
• Works with the Business Technology Services division manager on billing and purchasing needs
• Evaluates the division’s performance and identifies areas of improvement
• Assists in technical troubleshooting and problem remediation
• Assesses user needs and determines the best strategies to meet those needs
• Maintain professional work appearance and outstanding customer interaction
• Other duties as assigned

Knowledge/Skills/Abilities:

• Excellent knowledge of management best practices and strong managerial skills
• Solid communication and teamwork skills
• Good conflict resolution and problem-solving skills
• Excellent organizational and project management skills
• The ability to navigate stressful work situations
• Ability to work off ladders and scaffolding, lift 50lbs, and work overhead and in tight spaces
• Knowledge of the telecommunications industry, standards, and new technologies
• Knowledge of quality customer service and service management strategies
• Knowledge of how to create, manage, and modify budgets
• Knowledge of effective project management practices
• Ability to balance heavy workloads and delegate tasks as needs dictate
• Ability to communicate complex designs/details effectively
• Ability to lead a team of technical employees, focusing on teamwork, customer service, efficiency, and meeting user needs

General Days/Hours:

Monday – Friday
8:00 a.m. – 5:00 p.m.
Additional hours as requested and/or needed
Regular and reliable attendance

Other:

Please note: all position postings close at 12:00 A.M. CST on the position closing date

Minimum Qualifications:

The formal education equivalent of an earned Bachelor’s Degree in computer science, computer applications, mathematics, or a related field

Two (2) years of experience in audio visual support, computer support, or a related area

Other job-related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the qualifications review committee

E-Verify Participation Notice:

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

E-Verify Right to Work:

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf