Arc-Zone Hiring for Inbound Customer Care Representative Job at Vista, CA Full Time

Arc-Zone.com, Inc.
1331 Specialty Drive
Vista, CA 92081
Tel: 1.760.931.1500

Inbound Customer Care Representative

Position Profile

Solutions-focused Vision

At Arc-Zone.com, each employee is dedicated to building the best welding accessory company in the world; each customer we serve and problem we solve moves us closer to achieving our goal. Our Team is motivated to stay on the cutting edge of the welding, cutting and fabrication industries. We help everyone from novice to master welders & fabricators upgrade their tools and select the consumables to get the job done. Together we diagram solutions for the everyday and the extraordinary metal-working challenges. We love to share ideas and to problem-solve with like-minded people.

Scope of Position:

Are your phone skills at the “All Star” level? Would you like to work for the leading welding supply ecommerce company in the industry?? If so, then we have an amazing opportunity for you!!

The Customer Care Representative is the initial point of contact for the customer and a member of the Technical Support and Sales Department. This key position is based on the premise of continuous improvement and 100% customer satisfaction.

Essential Duties / Responsibilities:

• Respond to all incoming phone calls with a pleasant, courteous, and sincere desire to help every caller.
• Provide superior customer service over phone, email, live chat, instant message, and/or other tools as provided.
• Provide sales support, including entering customer orders, checking stock and following up with customers regarding order status.
• Contact customers regarding quotes, PO’s, shipping/billing questions.
• Conduct some outbound sales initiatives to customers on a project basis.
• Log all activities synchronously in CRM, including customer inquiries, quotes, contact information, call notes, follow-up tasks, and account specific details.
• Accurately and promptly process orders in QuickBooks.
• Attend and seek out technical training to gain a more complete understanding of the welding accessory product lines.
• Work in a Team environment, where each member is relied upon to take full responsibility for delegated departmental tasks, move common goals forward, and communicate daily with other departments, vendors and customers with tact and professionalism.

Skills and Abilities:

• Excellent communication—both written and verbal—and the enthusiasm to initiate telephone calls and other written communication to prospective customers.
• Must be efficient, self-directed, and motivated to achieve results and accomplish tasks with a high degree of personal pride.
• Demonstrated ability to research issues, provide information and respond to inquiries in a professional and proactive style.
• Strong organizational skill and ability to perform functions with a high attention to detail and service.

Preferred Experience:

Two to four years of Customer Service and/or Technical Sales experience in a detail-oriented, technical environment. Not required, but an understanding of welding and fabrication and the technical nature of the tools needed to TIG, MIG, Oxy fuel and Stick weld considered a plus. Computer proficiency with database programs, Microsoft Office and related applications. Experience with QuickBooks, Amazon, Google, Trello, and Customer Relationship Management software a plus.

Requirements:

The position requires computer literacy of Microsoft Office, Google Apps, QuickBooks, CRM utilization.

About Arc-Zone.com:

Arc-Zone.com® is a world-wide supplier of high-performance welding products, services and solutions that professional fabricators, welding and manufacturing engineers use to improve operations, reduce costs and ensure quality. We are a Goal and KPI driven organization focused on sales and profit growth and continuous improvement in everything we do.

Arc-Zone is an equal opportunity employer looking for people eager to learn and advance. As a growing business, we are looking for a full time, motivated people to join our team and help us build the best welding supply company in the world.

Job Type: Full-time

Pay: $22.00 – $25.00 per hour

Benefits:

• 401(k)
• On-the-job training
• Paid time off
• Professional development assistance

Experience level:

• 3 years

Weekly day range:

• Monday to Friday

Work setting:

• Office

Ability to commute/relocate:

• Vista, CA 92081: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location