Aramark Hiring for IT Specialist Job at Rockville, MD Full Time

Job Description

The IT Technical Support will work in a fast-paced environment and will provide support to multiple custom and integrated operation application supporting the Avendra business. This is a technical position. Candidate should either have a development background or general working experience with SDLC, application configuration and light database work. They will work closely with Business Analysts and Application developers to review defects and assess their validity and root cause. They will also collaborate with business analysts and application managers coordinate defect and enhancement releases.

Avendra’s systems are highly integrated, therefore support and defect analysis will require candidate to become familiar with business processes as well as backend integrations and data flows/ETLs.

Job Responsibilities

• Liaison between Business Analysis and Development teams (on-shore and off-shore)
  • Review and verify reported application defects
• Handle Data analysis and updates
  • Create and run database queries to provide ad-hoc reports or insight into data-related issues
  • Manage back-end database updates required for support efforts
• Collaborate with application managers in project deployments in a SoD environment
• Collaborate with QA Team to define testing scope and approach.
• Track work in incident tracking /defect management system
• Provide emergency support on any business-critical matters involving the supported applications
• Flexible schedule with occasional off-hours work for production application and maintenance deployments.

Qualifications

• Functional/Technical Skills – General experience with application configurations and technical trouble shooting (development skills are not required but a plus)
• SQL Server: Proficiency in writing SQL to query data and write and execute update statements.
• Solid understanding of software development lifecycle (SDLC)
• Strong management and organizational skills with capability to work independently.
• Problem Solving & Analytical Skills
• Effective Written and Oral Communications
• Results Orientation
• Business Acumen

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing – a new challenge, a sense of belonging, or just a great place to work – our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.