Aquatic Technology, Inc Hiring for Customer Service Representative Job at Augusta, ME Full Time

Whether you’re a hard worker or just starting out, we want to give your talents the opportunity they deserve. We offer competitive pay and benefits along with regular cost-of living increases for employees to feel valued by our company culture! Our team is always excited to work alongside someone like yourself who is passionate about working hard and takes pride in what they do every day.

Our customer service team works with assisting a variety of different types of customers and products. We are looking for a candidate who puts the customer first and wants to make sure the customers’ needs and expectations are met. We are looking forward meeting you and having you join our team.

About the Role:
Our Customer Service Representatives are responsible for handling incoming customer service calls and performing follow-up call and emails to ensure customer satisfaction. You would act as a customer liaison to assist with ordering and providing product information. You will research and provide product details to customers and resolve any concerns that our customers might face with accuracy and efficiency. You would listen to or read about customer problems and complaints and suggest solutions. In some cases, customer support representatives might refer customers to supervisors, especially when handling complex issues or situations.

Primary Responsibilities Include:

• Process incoming customer orders via phone, online chat, email, etc.
• Provide customers with order status, tracking information and return status.
• Handle customer complaints, provide appropriate solutions and follow up to ensure resolution. Keep records of customer interactions.
• Perform data entry and work on various types of different projects as needed.

Ideal Candidate Qualifications Include:
Candidates should have excellent people and communication skills and be able to provide problem solving solutions to issues. Candidates should have great computer skills and be able to multitask.

Physical Demands of the Role:
This position requires the majority of the shift to be seated at a computer terminal. This position will have frequent keyboard use throughout the day and viewing a computer screen for a long period of time. Typical workdays start at approximately 8:30 am and generally conclude at 5:00 pm.

Wages:
The company offers a standardized and transparent pay scale. This position starts at $18.28/hour and through performance tier advancement employees can earn up to $25.05/hour in this position.

All employees are eligible for performance tier advancements which include raises ranging from 3% to 12.5% raises for each. The company also provides regular cost of living pay increases for all employees on top of raises as well as bonuses for performance.

Benefits:
The company is dedicated to supporting employees immediate and long term needs in life with a broad benefits package.

This includes paid sick, vacation and 11 paid holidays throughout the year. While at work, employees are able to take two paid 15-minute breaks as well as a 30-minute lunch break.

Additionally, employees are eligible for health insurance coverage as well as optional dental and vision coverage. Health insurance coverage includes company subsidized premiums, reimbursement for health insurance out of pocket expenses, and Health Savings Account contribution matches.

We also provide 100% corporate sponsored benefits including a retirement plan, short-term and long-term disability plans as well as life insurance coverage with no employee contributions required to participate.

About the Company:
Aquatic Technology, Inc., is an Augusta, Maine based swimming pool company founded in 1994. We are a second-generation family owned and operated business that has owned swimming pool service companies and retail stores since 1973. Our website, Poolweb.com, provides commercial and residential swimming pool supplies, filtration, and aquatic safety equipment to pools worldwide. We are committed to improving the lives of our customers by providing quality service, products, and solutions that earn their trust and build relationships.

About our Team:
Our staff are at the heart of the company, and we value teamwork, integrity, and positive energy. We know that our overall success depends upon the success of each of our team members. Poolweb.com is always on the search for talented employees at every level and anticipates even greater needs in the future. Great talent makes good business, and this is true for us as well. We offer an opportunity for your talent to be recognized and to grow.

EEO Statement:
ATI is an equal employment opportunity employer which selects the individual who is the best match for a position based on job-related qualifications, without regard to race, color, creed, sex, national origin, religion, sexual preference, age, disability, or other protected group status.

Job Type: Full-time

Pay: From $18.28 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

Ability to commute/relocate:

• Augusta, ME 04330: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Required)

Work Location: One location