AppleOne Hiring for IT Help Desk Analyst Job at Pittsburgh, PA Full Time

The IT Help Desk Analyst is primarily responsible for the support of all servers in the field, both proactively and in response to customer calls. Additional responsibilities will include assisting in both the server build process and monitoring content updates.

Duties?/?Responsibilities for the Help Desk Analyst:

• Oversee the daily performance of computer systems.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Set up equipment for employee use, performing or ensuring proper cables, operating systems, or appropriate software installation.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Develop training materials and procedures or train users in properly using hardware or software.
• Confer with staff, users, and management to establish requirements for new systems or modifications.

Qualifications for the Help Desk Analyst:

• Associate Degree in Computer Science, Management Information Systems, Information Technology or other related field; or a combination of education and 1 year relevant experience.
• Experience in hardware support and system operating systems including desktop and server versions of Microsoft Windows.
• Experience in forming relationships with internal users, external customers and vendors.
• Experience working with application design and implementation in specific areas, including networking/database management; email, security.
• Excellent communication, analytical and troubleshooting skills
• Detail oriented with strong problem solving skills AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

If you believe you need a reasonable accommodation due to a disability or health condition in order to search for a job opening or to apply for a position, please contact us by sending an email to [email protected] for assistance.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

High School

0-1 years