Appalachian State University Looking for Associate Director for CRM Solutions – Hickory Full Time

Classification Title: University Program Specialist

Location
Hickory, NC

Job Category: 2

Position Number: 097521

Department: AVC for
Enrollment Management – 240000

Description of University

Appalachian State University, in North
Carolina’s Blue Ridge Mountains, prepares students to lead purposeful lives as global citizens who understand and engage their
responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that
brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and
embrace diversity and difference. As one of 17 campuses in the University of North Carolina system, Appalachian enrolls more than 20,000
students, has a low student-to-faculty ratio and offers more than 150 undergraduate and graduate majors.

Minimum
Qualifications

Bachelor’s degree and one year of experience related to the area of assignment; or equivalent
combination of training and experience. 

All degrees must be received from appropriately accredited
institutions.

License/Certification Required

N/A

Essential Job
Functions

The Associate Director for CRM Solutions works with the
Director and Slate Team on the maintenance, innovation, development and improvement of Technolutions Slate CRM
processes and workflows used in all facets of Enrollment Management, specifically undergraduate and graduate admissions (recruitment,
operations, communications, and customer service) at Appalachian State University.

This position is stationed at the Hickory
campus but may be required to travel to the Boone campus for meetings with the Director of Enrollment Analytics and CRM Solutions and the Slate team.

Responsibilities include but are not limited to the
following:

• Utilize the CRM solution and provide collaborative leadership to achieve enrollment goals
  and meet strategic goals for the Main and Hickory campus.
• Maintain, develop and improve CRM processes and
  workflows specific to the recruitment, application processing, communication, and customer service related to the recruitment and enrollment
  of first-year and transfer students.

Knowledge, Skills, & Abilities Required for this Position

• Ability to
  apply and interpret various policies and procedures.
• Ability to develop initiatives to meet program/project needs and
  objectives.
• Problem-solving skills.
• Ability to maintain databases, schedules, and reports.
• Ability to ensure
  accuracy of data.
• Ability to guide and collaborate with various constituents.
• Strong communication
  skills.

Preferred Qualifications

• Experience using a CRM solution (Technolutions
  Slate, SalesForce, Radius etc).
• Experience in a higher education setting.

Type of Position: Permanent
Full-Time

Staff/Non-Faculty: Staff/Non-Faculty

Appointment Type: 1.0

Work Schedule/Hours

Monday – Friday, 8:00am – 5:00pm; occasional weekends for divisional
events.

Number of Hours Per Week: 40

Number of Months Per Year: 12

Mandatory Staff: No

Physical Demands of Position

Typical physical demands of
professional position within university office area.

Overall Competency Level
Journey

Salary Grade Equivalency
GN11

Anticipated Hiring Range
$38,900 – $55,000

Required Functional Competencies to Successfully Perform Job Duties.

Professional Knowledge:
Knowledge of program policies, procedures, technology, best practices and their theoretical bases. Ability to apply and interpret a
variety of interrelated policies, procedures and programs for clients and address clients’ non-routine issues. Knowledge of new theories,
trends, laws or precedents demonstrated by recommending and implementing improvements or necessary changes to policies, procedures and/or
program(s).

Information Analysis/Decision Making: Ability to analyze business operations and/or financial statements
for overall program administration. Ability to develop initiatives to meet program/project needs and objectives. Ability to assess and
resolve unprecedented problems that require research and review of policy and procedures for the program or assigned components. Ability to
resolves problems or compliance issues, based on delegated authority.

Posting Date: 12/21/2022

Closing Date
01/11/2023

Competency Level Statement
If no applicants apply who meet
the required competencies, then management may consider other applicants at a lower competency level.

Special
Instructions to Applicants

For a complete application, please apply and submit all below-required documents
electronically through Appalachian State University’s Job Board:

• Cover Letter
• Resume
• List of three
  professional references with contact information

Search Chair Name
Sarah-Davis Cagle

Search Chair Email
[email protected]

Disability
Accommodation Information

Individuals with disabilities may request accommodations in the application process by
contacting Maranda Maxey, Director & ADA/504 Coordinator, at 828-262-3056 or [email protected].

Applicant Pool Preference
External (Post on
the Web)

Diversity and Inclusion at Appalachian

We at Appalachian State University are committed
to diversity, equity, and inclusive excellence both locally and globally.

We understand that the successful implementation of
diversity, equity, and inclusive excellence is the responsibility of the entire university community, including alumni and official
university governing bodies. A diverse campus community supports an influx of broad and distinct ideas that increase learning opportunities
and strengthen the impact of our community as we work collectively to achieve a just experience for all.

We actively encourage,
support, and promote a global mindset and an equitable environment where all will know that they belong and are safe to express their
culture, identity, values, ideas, opinions, and creativity. We are committed to creating a culture of equity opportunity for all, one that
has an expectation of fairness, justice, and equity-minded practice at all levels of the university
community.

Background Check Statement

Any offer of employment to a successful candidate will
be conditioned upon the University’s receipt of a satisfactory criminal background report.

Eligibility for
Employment

Proper documentation of identity and eligibility for employment will be required before the hiring
process can be completed.

Quick Link
https://appstate.peopleadmin.com/postings/37802

Posting
Number
201502128P