Chief Operating Officer, Aon’s Human Capital Business – Flexible on locations in US, UK or EMEA
Aon is looking for a Chief Operating Officer who is responsible for defining and continuously evolving the Aon Business Services (ABS) portfolio and product roadmap aligned to business / Solution Line goals and strategy. This leader duel reports to Aon’s CEO of Human Capital and the firm’s Chief Operating Officer, and will lead a team of high proficiency pooled resources that will support the portfolio of ABS products and services to meet and exceed quality and value delivery key performance objectives.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
- Developing a high-level operating model and portfolio strategy inclusive on digital product enablement and product vision for the Solution Line that ties to the overall global Aon and ABS strategic goals and direction serving Human Capital (Health, Wealth & Talent) leaders
- Developing a client experience strategy that differentiates Human Capital products in markets
- Prioritizes programs and demand based on overall business value, balancing global vs regional needs to optimize investments and utilization of global services / capabilities to meet strategic objectives of significant growth while continuing margin expansion
- Laser focused on speed/path to value realization enabling differentiated client and carrier experiences
- Fostering innovation and continuous value, orchestrating internal and external multi-functional partners to define, validate and refine ABS product and platform vision, strategy, and roadmaps
- Operating the Aon / Technology governance processes that enable prioritization across multiple options, decisions impacting the Solution Lines and ultimately the overall ABS budget
- Responsible for leading the risk profile across the multiple product teams of a technology stack inclusive of end-to-end processes and systems across the Human Capital global portfolio
- Responsible for risk compliance across data privacy and cyber security protecting client and Aon data inclusive of global, regional and local regulatory requirements
Your impact as COO
- As a senior professional, make a significant contribution to the success of client, function, and shared service effectiveness at enabling next level client and colleague experience while providing an increased control environment, meet efficiency goals and enable sustainable growth
- Demonstrated success in understanding of the design and execution of product strategy to support Human Capital (Health, Wealth & Talent) and global business services operating models, using technology to enable efficiency and effectiveness, and providing market differentiated services
- Broad and deep knowledge, demonstrated experience, and ability to drive value through business, technology, and financial management
- Familiar with the latest global Human Capital (Health, Wealth & Talend) and global business services trends, technologies, standards, products, and applicability
- Data based management through key business parameters/critical metrics to evaluate efficacy of products and solutions and connection to overall Aon/ABS strategy
- Ability to develop a strategic plan, operating plan, and relevant business and planning discussions effectively and independently at the most senior level
- Lead prioritization to enabled focus on delivering sustainable processes end to end with value realization while ensuring long-term sustainability and a risk led control environment
- Build and maintain effective working relationships with internal clients and external network
- Establish credibility with key partners and clients through day-to-day interactions
- Demonstrate problem solving techniques to best meet the need; recognized as a solution provider for sophisticated issues
- Set realistic expectations and timelines with internal and external clients and produce results
- Adhere to Aon processes and procedures and all quality service requirements to deliver exceptional value
- Recognized as a company leader; committed to continuous improvement and Aon United leadership
- Act as a culture creator and a mentor and develop people to maximum potential
- Champion and promote Aon United approach to both internal and external business relationships
- Demonstrated commitment to pursuing self-development of knowledge and skills in evolving world of Shared Services, Digital and analytics
Goals for the role:
- Enable integrated data collection and application across Human Capital to unlock client value and drive new revenue streams, enabling quick wins
- Ensure a best-in-class end to end client experience tailored to economic buyers that builds trust, leading satisfaction and loyalty
- Develop a roadmap for HCS solutions to optimize revenue generation, client experience, balanced against budget goals and efficient delivery
Skills and experience that will lead to success
Functional
- Demonstrated strategic planning capabilities in developing product roadmaps in partnership with Product Managers across Human Capital with a strong background in Health preferred
- Experience in balancing country, region, and global needs across a solution line portfolio
- Deep industry knowledge and insights into key competitors’ strategies and product roadmaps across Health, Wealth & Talent
- Demonstrated experience in Product and Portfolio Management across multiple segments including consolidating disparate products into a unified portfolio focused on scaled capabilities
- Experience in focused, sustainable value realization partnering across a highly matrixed organization
- Experience in building and managing a portfolio of products and services providing global capabilities across Health, Wealth and Talent
- Experience in translating product and services strategy into cost to serve models designing optimal support strategies in partnership with shared operations
Technical
- Experience in leading products and services maximising technologies across Health, Wealth and Talent in areas such as Benefits, data & analytics, retirement and benefits
- Experience in building and using technology to provide industry leading capabilities across Human Capital
- Good understanding of the portfolio components in-scope
- Proven ability to lead and prioritize product roadmaps and portfolio prioritization
You Bring Knowledge and Expertise
- Minimum 15 years’ related experience managing product portfolios and operations for $1 billion+ portfolios
- Exceptional interpersonal skills with capability to interact with major clients to cultivate and maintain strong relationships at a most senior level
- Strong market presence within the industry
- Cross-cultural sensitivity to engage with, prioritize and inspire change across a global organization
- Excellent communicator (both verbally and in writing)
- Entrepreneurial attitude with high level of accountability for efficiency and client satisfaction
- Excellent organization and time management skills; able to multi-task and lead projects and direct reports
- Ability to drive team(s) to deliver the highest in service, quality, and results
- Previous formal people/organization management experience
- Excellent analytical skills with ability to make sound business decisions with experience in finance and operations
- Known problem-solver who anticipates issues and suggests creative solutions
- Ability to adopt and inspire change in support of the business unit’s and company’s goals
- Professional demeanor with positive attitude
- Understanding of how to work across a matrix and win as a global, cross functional team
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work… and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on [email protected]
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
The salary range for this position for U.S. applicants is $350,000 – 450,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.
This position is eligible to participate in one of Aon’s annual incentive plans, and Aon’s Long Term Incentive Plan in addition to base salary. The amount varies and is subject to the terms and conditions of the applicable incentive plan.
Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
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