Anoka County Hiring for Technology Supervisor, End User Support at Anoka, MN  Full Time

2023 Anoka County Salary Schedule Grade 36: $80,516.80 to $112,715.20 ($38.71 to $54.19). Hiring rate depends on experience.

Anoka County’s Information Technology (IT) department is committed to helping the County’s programs and services successfully meet their business objectives while enabling innovation through technology. They accomplish this by gathering information about users’ needs, identifying solutions, facilitating the implementation, support, training, and ongoing resources needed to meet those needs.

The department provides a fun, casual, yet structured environment for its employees and makes opportunities available for those who truly shine! We pride ourselves on providing team members with a true work/life balance. If you’re looking for an opportunity to do more than just contribute to a corporation’s bottom line, come join us as we work with numerous public agencies dedicated to assisting the public and the greater good.

Include responses to all supplemental questions with your application no later than May 17th at 12:00 a.m. A complete application is required for you to be considered. Resume and cover letter submissions are encouraged but cannot be used in lieu of the application.

As the Supervisor, End User Support Specialists, you oversee the day-to-day operations of a technical support team responsible for evaluating, researching, and implementing computer hardware, applications, peripherals, mobile devices and connected systems for Anoka County. You are also responsible for coaching team members on effective methods to research, troubleshoot, and deliver solutions.

This full-time, exempt, on-site position is located at the Anoka County Government Center.

Pay and Benefits

• Typical starting salary: $80,516.80 to $96,616.00 ($38.71 to $46.45 per hour).
• 2023 Anoka County Salary Schedule Grade 36: $80,516.80 to $112,715.20 ($38.71 to $54.19 per hour).
• 24 days of paid Flexible Time Off and up to 11.5 paid holidays.
• Comprehensive insurance including medical, dental, vision, flex benefits and more.
• Medical and dental clinic exclusive to employees, located at the Anoka County Government Center.
• Pension plan and other retirement investment options.
• Advancement/professional development opportunities.

Learn more about our robust benefits package by going to our website.

Duties and Responsibilities
These examples are not all inclusive and are intended to be illustrative of primary responsibilities of an Anoka County Supervisor, End User Support Specialists.

• Supervise and coordinate activities of End User Support Specialists engaged in assisting computer users with hardware and software questions and problems, fielding telephone calls and email messages from employees seeking guidance on technical problems, diagnosing nature of problems, and assisting employees through problem solving steps.
• Train team on processes, tools, and procedures required to document, track and resolve reported problems.
• Ensure the latest product and technical updates or policies are available and communicated to the team.
• Identify, troubleshoot, and resolve information systems problems to minimize down time of applications and personnel.
• Monitor request queue and track key metrics to ensure sufficient coverage and achievement of service standards.
• Act as the tier 2 escalation point for critical issues and facilitate a final resolution.
• Ensure proper documentation related to the systems or workstations is maintained.
• Design and deliver end user training on processes, tools, and procedures.
• Provide leadership, coaching, and/or mentoring to a subordinate group.

Required Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or related field and at least 3 years of job-related experience.
• In lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basis.

Preferred Qualifications

• Previous leadership experience.
• Experience in computer hardware, software, and network system administration.
• Experience with word processing, spreadsheets, database, email and Windows based application software.
• Ability to communicate technical information to non-technical audiences.
• Ability to provide individual or small group instruction and training in the use of computer products.

Physical Demands and Work Conditions:

• Standard office environment.
• Vision abilities required by this job include close vision, distance vision, and the ability to adjust focus, such as to work on computers. Ability to see colors, shades and brightness.
• Hearing abilities required for general and phone communication, signals, and machine sounds.
• Cognitive abilities required include problem solving, prioritization of tasks, short- and long-term memory, interpreting and understanding written documents, and general mathematical skills.
• Assignments may require several hours of varied physical activity in addition to viewing a computer screen, sitting at a desk, or walking/standing to assist county employees.
• Physical activity may include repeated bending, stooping, reaching, frequent wrist and finger manipulation to complete computer work, and occasionally pushing carts to transport equipment.
• Regular lifting of 20-50 lbs. while moving materials.
• Equipment used includes computers, phones, and standard office equipment in addition to IT maintenance equipment depending on assignment.
• IT maintenance equipment may include but is not limited to hand and power tools, electrical and electronic installation and testing tools/instruments, and personal protective equipment.
• Occasional travel to other county work sites as needed.
• Travel between work sites may require driving a county vehicle and/or a personal vehicle.
• Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.

About Anoka County

As the fourth largest county in Minnesota, we depend on the diversity, dedication, determination, and innovation of our employees. We offer a wide range of career opportunities for people with a variety of personalities, abilities, knowledge, and life experiences who can come together for the single purpose of serving Anoka County’s 345,000 citizens in a respectful, innovative, and fiscally responsible manner. If your career aspirations resonate with our mission, we invite you to Find Your Path with Anoka County!

If you are requesting an exam accommodation, would like to submit Veterans’ Preference information or have any other questions regarding this job posting, please call the Anoka County Human Resources Department at 763-324-4300 and reference the posting title and number.

Selection Process
The selection process for this classification will consist of the review and scoring of your training and experience from the application materials submitted. Resume and cover letter submissions are optional and cannot be used in lieu of the application. Background checks are required upon all offers.

Include responses to all supplemental questions with your application no later than 12:00 a.m. on May 17th. A complete application is required for you to be considered.

Have a question about the hiring process? Please visit:

Anoka County is an Equal Opportunity Employer, please see our EEO policy:

Anoka County is committed to the principles of equal employment opportunity. It is the policy of Anoka County to recruit, hire, train and promote persons in all job titles, without regard to race, color, creed, religion, sex, national origin, marital status, status with regard to public assistance, disability, sexual orientation, or age except where such status is a bona fide occupational qualification. It is the policy of Anoka County to make employment decisions in a manner which will further the principles of equal employment opportunity.