Analyst, Order Management LOOKING FOR Analyst, Order Management JOB AT Lehi, UT

MW Partners is currently seeking an Analyst, Order Management to work for our client who is a global leader in multimedia and creativity software products.
Order Management serves as a core business partner within the finance organization focused on the analysis of data from multiple sources and the development of scalable solutions to ensure accurate booking and reporting of revenue. We provide world-class support to our customers through collaboration across the organization. Our team promotes a dynamic culture, fostering personal growth and career development.

Responsibilities and duties:

• Support system migration efforts include but not limited to analyzing data from multiple sources and ensuring records are up to date
• Work on highly analytical assignments. Work on multiple assignments with short-term deadlines. Reconcile accounts against multiple sources.
• Work closely with Credit and Contract Management teams to resolve account issues. Issue credits and refunds.
• Provide primary support to the Sales team, including contract reviews, email support, issue resolution and escalation management, and order processing.
• Validate order documents (contracts, purchase orders, approval docs, etc.) upon contract execution.
• Work with multiple systems including SAP, Salesforce, Microsoft Office and in-house revenue booking tools.
• Engage with internal teams (see Contacts section below) and partners to resolve queries and open issues related to the OM process.
• Conduct monthly reconciliations and other oversight/audit activity to monitor compliance with our revenue compliance booking requirements using Excel, SFDC and SharePoint report.
• Support increased workload and additional hours when required i.e. month end/quarter end periods

Contacts
Multiple internal Departments (Credit, Contract Management Group, Deal Desk, Revenue Assurance, Legal, Sales Operations, Customer Success Management, Sales, Product Delivery (Provisioning). This is not a customer-facing role.
Requirements:

• Bachelor’s degree preferred, but not required.
• Order Management experience is a plus.
• Strong analytical, problem-solving, and decision-making abilities
• Excellent written and verbal communication skills, and proficiency in Microsoft Excel.
• Competence with information management/CRM tools – SAP, Salesforce, Microsoft Office, or similar analytical and information management applications.
• Demonstrate experience in a role involving ‘critical thinking: i.e. ability to analyze and deal with issues, work independently in a fast pace environment, make decisions and problem solve.
• Ability to complete tasks and assignments with a positive, professional, and friendly approach.
• Experience in a role demonstrating excellent time management, able to analyze workload and prioritize time-based on changing priorities.
• Strong social and self-awareness skills
• Refund, chargeback, and credit skills.
• Knowledge of revenue recognition rules/requirements related to software/services.
• Familiarity with SAP/ECC and SalesForce.
• A proven ability to build strong, trust-based relationships with business partners across the organization.
• Good knowledge of operational quote to cash business processes.
• Ability to simultaneously manage multiple, high-priority projects
• Highly motivated self-starter with a strong work ethic

Job Type: Full-time

Pay: $20.00 – $22.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Lehi, UT 84043: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 1 year (Preferred)

Work Location: One location