Amneal Pharmaceuticals, Inc. is recruiting for a IT Support Associate. This position is located at our Glasgow, KY location – 1st shift.
The IT Support Associate will support Amneal employees by providing prompt support to troubleshoot and resolve day-to-day technology issues of our customers, including but not limited to desktop applications, custom applications, and computer hardware).
He/she will be responsible for team members’ computer and account management provisioning and de-provisioning as well as inventory management of equipment. Installation, configuration, and support of network resources including printers, VOIP phone system and other peripheral devices among many other tasks will be a part of daily duties. He/she will update and maintain the status of tickets within ServiceNow incident and problem management system.
The IT Support Associate will work on all aspects of problem resolution for employees; this includes but is not limited to driving the resolution from IT Support teams, cross-functional organizations, and external vendors. Using their expertise, he/she will identify opportunities for continuous process improvements and if needed, partner with other Amneal technology teams to design, plan and implement a resolution.
Interfaces with department peers, internal employees, and external partners to escalate problems, issues, and communications appropriately.
*FOR LABORATORY IT PERSONNEL ONLY* Provides support to the Laboratory Environment with IT related requests; Protocol execution for the Laboratory computers and softwares
Bachelors Degree (BA/BS) in Information Technology – Preferred
3 years or more IT Experience or knowledge – Required
*FOR LABORATORY IT PERSONNEL ONLY* Knowledge of 21CFR Part 11, Data Integrity, Good Manufacturing Practices (cGMP), Good Documentation Practices (cGDP) and other regulatory requirements – Intermediate
Cisco VOIP phone system.
Microsoft certificate for Windows 7 & 10 – Preferred
ABOUT US
Amneal is an Equal Opportunity Employer that does not discriminate on the basis of sex, age, race, color, creed, religion, national origin, sexual orientation, gender identity, genetic information, disability, veteran status, liability for service in the U.S. Armed Forces or any other characteristic protected by applicable federal, state, or local laws.
What to prepare
Preferred dress code
Business casual (dress pants/skirt, button down/blouse, optional tie)
What is a virtual interview?
Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.
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