Primary Role
The IT Business Relationship Manager serves as a strategic business partner and is responsible for developing strong relationships with the respective business/function leaders and other stakeholders for the purpose of delivering effective technology products and solutions. This role will focus on partnering with business stakeholders to identify technology opportunities aligned with strategic business plans, define the technology roadmap and build a portfolio of initiatives/ projects to deliver on the strategy. He/ She will own the relationships with the respective business leaders and serve as the primary point of contact, working to converge the services of the T&I function with one or more business functions.
ITBRM will partner with the enterprise architecture team and other T&I functions to develop and maintain a multi-year technology roadmap tied to the business capability roadmap , collaborate with the delivery management team and project/program/portfolio management organization (PMO) to ensure effective business transformation .He/She will also partner with appropriate resources and drive the creation of idea documents, business cases and value plans, ensuring value optimization and continuous improvement in business processes.
The ITBRM will provide technical expertise and guidance to business leaders to enable strategic direction related to technology initiatives. The person in this role should preferably have an IT background and sound experience with related business processes and technologies that impact customer experience (internal & external). He/ She will also provide technology guidance to the business to ensure maximum return on investment in IT strategy.Key Accountabilities
o Advanced analytics
o Omni channel customer communication
o Personalized customer interactions and optimized value at every point of contact
o Industry leading and futuristic IT solutions to enhance customer satisfaction
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