American University Looking for Student Systems Coordinator (19466) Full Time

Location:

Washington, DC, US, 20016

Company:
American University

Get to Know American University

At American University we value open and honest inquiry, servant leadership, and the affirmation of the human dignity of all. We envision a thriving AU community where individuals of all identities and experiences are understood, appreciated, and fully included, and where equitable treatment, opportunities, and outcomes prevail. 

Our diverse community of students, faculty, and staff represent every state and more than 150 countries. Our internationally recognized faculty are today’s thought leaders in the areas of public policy, law, the arts, communications, international development, and more. Our staff are innovative, service-oriented, and dedicated to moving the university towards achieving its strategic goals. We are committed to an excellent experience for all of our students, faculty and staff and share a passion for creating change through our knowledge and our work. 

Learn more about American University by clicking here.  

Summary/Objective

The Student Systems Coordinator is a key member of the OUR Student Systems team. The coordinator reports directly to the Assistant Registrar for Student Systems, and works closely with the Associate Registrar for Information Services and Student Systems and the Assistant Registrar for Information Systems and Analytics. The coordinator collaborates with the OUR units, OIT business analysts, and the academic advising units to improve academic processes through the consistent, strategic, and intentional use of technology. The coordinator assists with the configuration and maintenance of student-facing systems including user acceptance testing  for Ellucian Colleague and other third party vendor patches and upgrades.  

The position requires the highest level of discretion in handling sensitive data and confidential records. 

Essential Functions

1. Supports OUR projects including implementation of new applications, modifications, and business process improvements related to Ellucian Colleague and other technologies that support the student academic systems. Identifies, gathers, analyzes, and documents business requirements, and assists with the translation into technical requirements. Works with the Assistant Registrar for Student Systems to identify, document, report and resolve issues related to Ellucian Colleague and other third-party systems used by the OUR in student-facing systems.
2. Provides support to a broad coalition of university partners including first-year academic advisors, unit based academic advisors, unit-level retention specialists, student support offices, and faculty through the ongoing assignment of advisors in addition to training and developing training materials and resources related to the maintenance of academic advising in Colleague. Provides support for the configuration and maintenance of waitlisting for the advising community. 
3. Designs process specifications based on consultations with others to streamline and improve productivity in systems that support the student experience. Participates in on-line and in-person training to enhance knowledge of applications used within the OUR and enhance the capacity of the campus users to use Colleague and other applications for student related services. Independently stays abreast of advances in best practices in the industry in software and technology.
4. This position will perform other duties as assigned by the Assistant Registrar, Associate Registrar and University Registrar.

Position Type/Expected Hours of Work

• Full-Time.
• Non-Exempt.
• Coordinator/Analyst A.
• This position is union-eligible.
• This position is eligible for American University’s hybrid work modality.

Salary Range

• $51,000.00 – $62,000.00/year; to commensurate with experience.

Required Education and Experience

• Bachelor’s degree or equivalent.
• 1-3 years of relevant experience.
• Working knowledge of ERP systems and proficiency with personal computers and relevant software applications.
• Proficiency with Microsoft Office programs, including Word, Excel, and SharePoint.
• Working knowledge of relevant laws and regulations affecting academic institutions including FERPA, ADA, HEA.

Preferred Education and Experience

• Bachelor’s Degree in MIS, Computer Science or a closely related field, or equivalent work experience in one or more of the major duties.
• 4-6 years of relevant experience.
• One+ years of Ellucian Colleague experience.
• One+ years of experience at a university or college.
• Experience working in student services related processes (financial aid, registrar, student accounts).
• Familiarity with AU policies, procedures, and systems preferred.
• Experience with academic advising preferred.

Additional Eligibility Qualifications

• Ability to solve technical problems independently and to demonstrate particular expertise in the use of basic and advanced features of Ellucian Colleague.
• Excellent organizational and time management skills.
• Excellent written and oral communication skills.
• Demonstrated ability to work creatively and collaboratively in a diverse and fast moving office environment.
• Demonstrated ability to be a fast learner and a fast starter in a continuously evolving technological environment.
• Excellent writing capabilities and navigational skills for complex CRM systems and proficiency in databases are essential.
• Multi-tasking skills and detail orientation required, project management experience preferred.
• Must be a team player and must be able to take initiative, prioritize, and complete work with minimal supervision in a fast-paced, deadline-oriented office.
• Must be able to work effectively in a multicultural environment and possess strong cross-cultural communication skills.

Benefits

AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University’s unique benefit options.

Union Eligibility

This position is part of a collective bargaining unit represented by SEIU Local 500. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500.

Other Details

• Hiring offers for this position are contingent on successful completion of a background check.
• Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Current American University Employees

If you are a current employee at American University, please log into AsuccessfulU through the myAU portal. Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page. 

Contact Us

For more information or assistance with the American University careers site, email [email protected].

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively “Protected Bases”) in its programs and activities.

Nearest Major Market: Washington DC