American Red Cross Hiring for Analyst III, IT Business Systems at Charlotte, NC  Full Time

Join us-Where your Career is a Force for Good!

Job Description:

WHY CHOOSE US?

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

We are currently seeking an Analyst III, IT Business Systems This is a work from home position and is open to qualified candidates within the United States. You must be able to work in Eastern Standard Time.

WHAT YOU NEED TO KNOW
Serve as a relationship manager and technical consultant to a set of business areas. Work to understand business practices, elicit, and document business requirements, ensure that information technology meets the requirement of end users and provides the intended business value. Actively participate in all phases of the solution lifecycle and work closely with a variety of internal and external business and technology partners. Provide training and guidance to other staff. Provide support, development and/or leadership guidance to all volunteers.
Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State, and local regulations.

WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities):

Learn and understand business processes and how new applications or current system enhancements can best ensure the success of business users. Investigate complex operations-related problems/inquiries and recommend, facilitate and coordinate solutions. Evaluate new IT developments, applications, and evolving business/systems requirements. Document, analyze, and clarify business requirements and translate into technology artifacts from which technology solutions are developed ensuring adherence to system architecture and software compliance standards. Define new and enhanced business processes.

*Investigate operations-related problems/inquiries and recommend, facilitate, and coordinate solutions.

*Present client business cases to appropriate IT forums for approval and to initiate the project process. Prepare communications and make presentations on system enhancements and/or alternatives.

*Partner with clients to develop a strategic plan to implement the technology vision. Work closely with clients to analyze the current and future direction of technology to meet business goals. Educate clients about the software and project lifecycles and the business roles. Develop project/portfolio performance metrics to monitor business value over time.

*Provide project level analysis – producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan, etc.)

*Participate in all phases of the solution lifecycle and work closely with a variety of internal and external business and technology partners to implement the projects. Formulate project functional testing strategies and plans, participate in testing to ensure a technical solution meets the requirements of the business.

*Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies.

*Facilitate problem resolution between IT and the business, as needed. Represent, champion and balance client interests with IT.

*Provide training and guidance to other staff. Lead and contribute technical expertise to projects. May maintain system updates, modifications, and configurations.

Standard Schedule: Typically, Monday- Friday Standard business hours.

The salary range for this position is $91,080. -$121,00. Note: that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.

WHAT YOU NEED TO SUCCEED:

Education: Bachelor’s degree in computer science, Information Systems or related field required.

Experience: Minimum 7 years of related experience with 4 of those years as a technical business analyst or equivalent combination of education and related experience required.

Management Experience: N/A

*Skills & Abilities:

• Knowledge of techniques related to project/program management, business process redesign, technology awareness, requirements analysis and client relationship management.
• Ability to lead and drive key customer engagement discussions, as well as, critical thinking, quick learner, think outside the box, and bring new ideas to discussions.
• Ability to produce and decipher complex technical use cases, user stories, process flows, diagraming, data analysis, data mapping, interfaces, reporting and testing activities on web and hosted technologies.
• Experience working on large scale projects as well as handling day-to-day operational requests from the business.
• Ability to apply knowledge of systems life cycle, systems integration, and data management principles.
• Business acumen with ability to align IT priorities with business objectives.
• Clear and effective writing and documenting skills.
• Ability to work on a team.
• Proficiency with business assessment/modeling tools.
• Proficiency with Agile software development methodology.
• Proficiency with Salesforce reporting, CRM-A and Sales, Service and Experience clouds; Cloud Craze and Commerce Cloud a plus.
• MS Teams, MS Office Products, JIRA, and Confluence; Monday.com a plus.
• Travel: 10-20%Travel required.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE: Experience as a Business Systems Analysis. In depth knowledge of Salesforce functionality.

BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

* Medical, Dental Vision plans

* Health Spending Accounts & Flexible Spending Accounts

* PTO + Holidays

* 401K with 5% match

* Paid Family Leave

* Employee Assistance

* Disability and Insurance: Short + Long Term

* Service Awards and recognition

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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