Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.
Will provide support for the Regional Control Center and Virtual Dispatch Operations department by retrieving data from the field and multiple database sources, creating and analyzing new databases to determine fact-based understanding of activity drivers, and developing recommendations to attain results. Will work independently to develop and implement recommendations across RCC and VDO departments and assess and communicate their impact on other areas of the business.
1. Work with the RCC, VDO, Field Services and Logistics to determine critical information requirements
2. Gather, classify and interpret data to provide insight into potential business issues
3. Develop recommendations and alternative solutions based on data assessment and understanding of the business
4. Identify and assess business impact across all business lines and resolve outstanding issues for approval.
5. Identify, prioritize and automate reporting processes to minimize manual intervention and operational impact for current and future initiatives
6. Work with various departments to identify sources of appropriate metrics within various company databases.
7. Determine future business requirements in terms of data capture, sourcing of information and reporting mechanisms.
8. Participate in special projects and performs other duties as assigned.
SCOPE
Perform ad hoc analysis to support the ability to identify fact based improvement opportunities and standardize processes to track improvement. Will assess all opportunities and their impact on Field Operations and the rest of the organization and develop implementation strategies to meet both Field Operations and the overall business objectives. Will be responsible to work independently to effectively implement programs and provide feedback on progress. Support the improvement of the RCC and VDO departments by identifying areas of potential improvement in a timely and accurate manner by accessing and interpreting data on an as needed basis and developing a mechanism to standardize and automate the reporting process when necessary.
Bachelor’s Degree in IT preferred
Minimum of two years experience in business operations or a related discipline
Self-starter with strong initiative and interpersonal skills
Strong facilitation and communication skills
Strong analytical ability to capture, analyze and interpret raw data and clearly articulate and present findings
Working knowledge of databases
Experience working with multiple databases and sharing of data between sources
Technical background in advanced query and reporting tools such as SQL writing, Business Objects, Excel, and Tableau.
Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with Altice will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our for further details.
We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace
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